Currently Working as a Country Service Manager at Delta Office Automation LLC. Managing all service related updates for Giesecke & Devrient, MIB Hyundai, Lidix, Intimus, and Tay chian products in the UAE.My Current Responsibilities:-• Proficiently overseeing the operations for regional installations & maintenance of currency management solutions for prominent banks, exchange houses and retail businesses.• Sustained maintenance and repairs for variety of multi pocket currency management solutions from G&D, MIB Hyundai, Lidix, Puloon Technologies, Magner International• Careful planning and execution of periodic maintenance & repair plans for the entire region.• Develop good relations with Sales and R & D teams of manufacturers from multicultural backgrounds.• Develop business opportunities and ensure products & services meet quality standards. Plan and control maintenance of new products existing products.• Control fiscal performance within allocated budget by effective utilization of resources & costs.• Recognize and recruit talented individuals and mentor staff to perform within agreed objectives.• Conduct annual performance reviews to determine the training and developmental needs of staff.• Develop & mentor a team of multi-cultural technicians for product maintenance & repairs.• Careful preparation of expenditure for an upcoming Service & Repair Centre.• Plan, organize & maintain hardware/software for department including Service tools and transport vehicles.• Develop a regional technical team for Currency Management Solutions.

Currently Working as a Service Supervisor at Delta Office Automation LLC. We are the sole distributors for Giesecke & Devrient, MIB Hyundai, Lidix, Intimus and Tay chian products in the UAE.My major responsibilities are as follows,• Reviewed overall customer complaints, quality concerns and worked cross-functionally with the Applications, Quality, and Sales departments to achieve solution.•Conducted training sessions for customers, sales and service department.•Developed installation and maintenance instructions, technical Instruction sheets and SOP’s.•Managed and supervised a team of field engineers all over UAE•Maintained spare parts inventory and prepared yearly forecast considering the installation base.•Conducted performance reviews with manufacturers to highlight the key advancements in the field.•Provided hands on support to customers by assisting them in installation, inspection, maintenance training for multi-pocket sorters such as C2, C6 and SB 5000.•Made sure that all monthly services and service complaints were rectified within the agreed time duration.

Currently Working as a Senior Service Engineer at Delta Office Automation LLC. We are the sole distributors for Giesecke & Devrient, MIB Hyundai, Lidix, Intimus and Tay chian products in the UAE.My major responsibilities are as follows,•Provided hands on support to customers by assisting them in installation, inspection, maintenance training, field failure analysis, and providing problem solutions.•Managed customer complaints and quality concerns and work cross-functionally with the Applications, Quality, Business Management and Sales departments to achieve resolution•Conducted training sessions for customers, Junior Technical Engineers.•Completed detailed customer visit reports with actionable items within required time constraints, building customer rapport based on excellence, responsiveness and support•Developed installation and maintenance instructions, Technical Instruction Sheets and SOP’s.•Managed and supervised a team of field engineers all over Dubai. •Analyzed customer warranty returns and report findings, as necessary.•Coordinated with cross functional team on quality concerns on product containment, scope definition, corrective/preventative actions, internal/external reporting and machine disposition

While working at Weatherford I have developed knowledge and technical skills to support Well Construction and Completions product lines. My Core product line is Weatherford Cementing Products Engineering- Multi-Stage Cementing Tools and Float Equipment. At present I am providing technical design support for Middle East & Africa (MEA) Region. My major responsibilities were as follows,• Developing and verifying detailed design of Weatherford's down-hole Cementing products including Float Shoes, Float Collars, Reamer Shoes, Stage Tools, Pack-Off Stage Tools.• Developing and verifying detailed design of Weatherford's cased hole completions equipment including single/multi string production packers and its accessories.• Performed fundamental engineering tasks & calculations within the established Product Development.• Examining and providing the manufacturing plant with solutions/rework instructions for non-conformances on finished goods there by saving money and time . • Providing application and manufacturing team with details and answers to product related technical queries from clients and advising usage of existing inventory wherever applicable.• Developing and verifying detailed product manufacturing drawings based on the client order and requirements.• Designing test fixtures for product failure analysis as a part of incident investigation.• Design & development of products using oil industry standards such as 11D1, 14L, 14A, 6A, 5CT, 5B, 5C3, RP10F governing customer requirements• Completed product drawings with 3D models, assemblies and BOM Creation.• Performed quality checks on drawings & BOM, and released to concerned units.• Verification of designs & drawings for accuracy and errors followed corrections wherever applicable.

• Quick and accurate diagnosing mechanical failures and determining corrective actions.• Maintained constant dedication to quality and ensured jobs were completed correctly.