As a Subject Matter Expert my Responsibilities: Responsible for achieving the Productivity and Quality standards across all the processes. Involved in day to day quality improvement meetings. Conducting refreshment classes for the Executives and train them on the frequent updates. Actively associated with the team to resolve issues at appropriate time. Collate and disseminate procedural changes and new initiatives to the team. Ensuring constructive feedback to the executives for any error in effecting a process or handling a call. A key person to identify ways of improving services, adding value and reducing costs in line with business goals. Identifying potential of each individual in the team and groom them to the next level.Achievements: Consistently achieved an above 99% Quality and SLA 5 for all the projects given from the inception. Appreciated for streamlining PNW region End to End Process. Process wise streamlined the Washington, Oregon, Idaho, Montana and Wyoming State counties in terms of Quality and Research Process. Played Key Role in Plant Vs Plat Process for WA, OR, ID and MT States. Received Best Performance Award, Best Service Excellence awards.