I am responsible to fix any problem in computers software or hardware. As a technical support/helpdesk in AIMS and CSC, I’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, I’ll be the first-person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, my technical support is vital to the ongoing operational efficiency of the company. As technical support, i may also be known as a helpdesk operator, technician or maintenance engineer. i could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, I may work in house, supporting the rest of the business with their ongoing IT requirements.