1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.3. Follow up to ensure that appropriate actions were taken on customers' requests.4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Ensuring the staff are happy so the business can run smoothly, you’ll organize and delegate their workload as well as monitoring them to make sure it’s done correctly. Depending on the size of the company, your daily tasks could also include:1. Helping with training and development2. Completing paperwork3. Handling complaints (from both staff and customers)4. Ordering stock (where applicable)5. Helping with promotional events6. Personnel duties7. Reporting to senior level management