Shaik Jameel Email and Phone Number

• Resolve L1 and L2 tickets reported/created by customers like creation of User ID, Deactivation ofUsers, change management, Cad data management, Workflow, Promotion request , Deletion of object, Renaming, Access issue etc.....• Troubleshooted and resolved a wide range of Windchill issues likeincluding configuration, functionality, and performance problems.• Provided expert support for Windchill PLM systems, resolving technical issuesrelated to FCN ( Functional Change Notice), ECN ( Engineering Change Notice),and BOM ( Bill of Materials) management.• Reproduce the issues on testing environment to understand the issues and working with PTC to resolve the L2 and sometimes L3 tickets.• Assist in the deployment and upgrade of Windchill systems,ensuring minimal disruption to end users.• Perform regular system monitoring and maintenance tasks toensure optimal performance and stability.