Shaik Omar Email & Phone Number
Who is Shaik Omar? Overview
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Shaik Omar is listed as Senior Information Technology Analyst at ICM Limited, a company with 18 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Shaik Omar.
Shaik Omar previously worked as Information Technology Analyst at Icm Limited and IT Engineer at Isg.
Email format at ICM Limited
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About Shaik Omar
A professionally driven IT Engineer, Analyst with more than ten years of experience who will provide optimum support, project management and IT administration for industries such as Finance, Construction and Market Analytics. The ten years of experience has tested me in multiple roles starting from technician, data center smart hands, trade floor support, support engineer lead, APAC IT engineer , Senior IT engineer and IT Analyst.
Shaik Omar's current company
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Shaik Omar work experience
A career timeline built from the work history available for this profile.
Information Technology Analyst
- Supporting multiple countries. Singapore, New Zealand, Australia, UK and South Africa.
- Setup and management of users in a hybrid environment.
- Providing local and remote support to users.
- Analysing and defining incident management flow effectively as required by management.
- Responsible for ensuring that all support tickets raised via the Helpdesk system are completed effective and efficiently and in line with agreed performance SLAs.
- Working with suppliers to highlight deficiencies and ensure timely resolution.
It Engineer
- Key Responsibilities:
- Embrace a culture of continued improvement and quality
- Identify potential system problems and escalate appropriately.
- Provide comprehensive phone support for the resolution of user’s incidents and problems.
- To take ownership of user incidents and be proactive when dealing with user issues
- Keep users and customers fully informed of appropriate response and resolution times.
Senior Information Technology Support Engineer - Apac
*Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.*Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.*Return defective equipment to maintenance inventory, document customer repairs,maintain and restock IT peripherals.
It Support Engineer- Team Lead
- Senior IT Support Engineer ASERVE GLOBAL IT SOLUTIONS ( S&P Global LLC ) - SINGAPORE, SINGAPORE
- McGraw-Hill Financial rebranded to S&P global LLC. Assisted S&P globalSingapore in the migration process.
- Primarily handling S&P global office and J.D Power office.
- Day to day support of Platts Market on Close(Trading) hours. Working under tightschedule and timing to make sure the editors systems are in good running conditionto avoid any downtime during the Market On Close hours.
- Rectifying issues arising during the Market On Close Hours on tight timing pressure.
- Maintaining Disaster Recovery room IT equiptments for Market On Close editors incase of emergency.
Dispatch It Engineer
- ASERVE GLOBAL IT SOLUTIONS, ( MULTI VENDOR )IT dispatch support for McGraw-Hill Education & McGraw- Hill financial.
- Support datacenter related work for McGraw-Hill financial.
- Handling a minimum of 50 tickets in a month.
- Providing support for Adhoc projects by customer.
- Updating and keeping track of tickets through BMC remedy ticketing tool.
- Providing backup Onsite support for companies such as NIKE, SPH, XL-CATLIN, TOWER WATSONS, NOKIA, J.D Power & McGraw-Hill financial.
Colleagues at ICM Limited
Other employees you can reach at icm.limited. View company contacts for 18 employees →
Jeanette Prowse
Colleague at Icm LimitedWellington, New Zealand, New Zealand
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JL
Julie Laffy
Colleague at Icm LimitedSydney, New South Wales, Australia, Australia
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KP
Kate Prebble
Colleague at Icm LimitedSingapore, Singapore
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ZZ
Zhilin Z.
Colleague at Icm LimitedLondon Area, United Kingdom, United Kingdom
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TM
Tracey Merckel Ca(Sa)
Colleague at Icm LimitedCity Of Cape Town, Western Cape, South Africa, South Africa
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KS
Kent Stocken Ca(Sa)
Colleague at Icm LimitedIreland, Ireland
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AM
Alastair Moreton
Colleague at Icm LimitedEpsom, England, United Kingdom, United Kingdom
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AC
Alison Carthew
Colleague at Icm LimitedAustralia, Australia
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MG
Matthew Gould
Colleague at Icm LimitedGreater Sydney Area, Australia
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HO
Hugh O'Rourke
Colleague at Icm LimitedIreland, Ireland
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Frequently asked questions about Shaik Omar
Quick answers generated from the profile data available on this page.
What company does Shaik Omar work for?
Shaik Omar works for ICM Limited.
What is Shaik Omar's role at ICM Limited?
Shaik Omar is listed as Senior Information Technology Analyst at ICM Limited.
Where is Shaik Omar based?
Shaik Omar is based in Singapore, Singapore, Singapore while working with ICM Limited.
What companies has Shaik Omar worked for?
Shaik Omar has worked for Icm Limited, Isg, J.D. Power, and Aserve Global It Solutions.
Who are Shaik Omar's colleagues at ICM Limited?
Shaik Omar's colleagues at ICM Limited include Jeanette Prowse, Julie Laffy, Kate Prebble, Zhilin Z., and Tracey Merckel Ca(Sa).
How can I contact Shaik Omar?
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