Shaik Omar Email & Phone Number

Singapore

Singapore

• Supporting multiple countries. Singapore, New Zealand, Australia, UK and South Africa.
• Setup and management of users in a hybrid environment.
• Providing local and remote support to users.
• Analysing and defining incident management flow effectively as required by management.
• Responsible for ensuring that all support tickets raised via the Helpdesk system are completed effective and efficiently and in line with agreed performance SLAs.
• Working with suppliers to highlight deficiencies and ensure timely resolution.

Singapore

• Key Responsibilities:
• Embrace a culture of continued improvement and quality
• Identify potential system problems and escalate appropriately.
• Provide comprehensive phone support for the resolution of user’s incidents and problems.
• To take ownership of user incidents and be proactive when dealing with user issues
• Keep users and customers fully informed of appropriate response and resolution times.

Singapore

*Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.*Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.*Return defective equipment to maintenance inventory, document customer repairs,maintain and restock IT peripherals.

Singapore

• Senior IT Support Engineer ASERVE GLOBAL IT SOLUTIONS ( S&P Global LLC ) - SINGAPORE, SINGAPORE
• McGraw-Hill Financial rebranded to S&P global LLC. Assisted S&P globalSingapore in the migration process.
• Primarily handling S&P global office and J.D Power office.
• Day to day support of Platts Market on Close(Trading) hours. Working under tightschedule and timing to make sure the editors systems are in good running conditionto avoid any downtime during the Market On Close hours.
• Rectifying issues arising during the Market On Close Hours on tight timing pressure.
• Maintaining Disaster Recovery room IT equiptments for Market On Close editors incase of emergency.

Singapore

• ASERVE GLOBAL IT SOLUTIONS, ( MULTI VENDOR )IT dispatch support for McGraw-Hill Education & McGraw- Hill financial.
• Support datacenter related work for McGraw-Hill financial.
• Handling a minimum of 50 tickets in a month.
• Providing support for Adhoc projects by customer.
• Updating and keeping track of tickets through BMC remedy ticketing tool.
• Providing backup Onsite support for companies such as NIKE, SPH, XL-CATLIN, TOWER WATSONS, NOKIA, J.D Power & McGraw-Hill financial.