Shaikat Rushdee H. Email & Phone Number

Toronto, Canada Area

Effectively providing insights through reporting and analysis of media intelligence data for a wide range of clients in Canada and the United States, with in-depth qualitative analysis and key performance indicators built on Cision's powerful and advanced media monitoring and analysis tools.Clients included federal government and other levels of governments, institutions, regulatory bodies in the legal, business and housing sectors, utility and service sectors, and leading businesses from financial, insurance, retail, energy, automobile, environment, hospitality and entertainment sectors.RESEARCH ANALYSIS:• Providing insights with in-depth analysis of media coverage and trends for clients regarding issues and products of specific interest to them;• Coordinate and execute on-demand and on-going media services, including clip books, coverage reports, research, analysis, and other custom value added services;• Monitors client performance, conduct data analysis, produce and deliver comprehensive and accurate analytic reports with engaging charts and graphics to highlight performance throughout each reporting period;• Provides quality control to ensure operational efficiency and use of industry-leading practices for client administration and strategic decisions; • Serves as a Subject Matter Expert and communicate report findings with clients and answers queries, and ensures high quality service.MEDIA ANALYSIS:• Provided clients with media services, including clip books, analysis of media coverage for clients regarding their products and issues;• Evaluated and analyzed media data relevant to clients' needs, and then created standard or custom reports suited to their specifications; and• Exercised attention to detail and accuracy, transcription skills, understanding of databases, critical analysis, MS Word, PowerPoint and Excel proficiency, among others.

Toronto, Ontario, Canada

Efficiently negotiated inbound and outbound calls and provided superior service to new and existing clients in a call centre environmentOUTBOUND CALLS• Consistently performed upselling and win back for leading telephone and Internet service providers from the United States to customers in a number of states;• Successfully completed sales of value added service for a top credit card company in Canada; and• Provided clients with accurate information about a wide range of products, including promotion of new products.INBOUND CALLS• Effectively resolved crisis situation and managed irate clients by addressing their complaints with empathy and problem-solving skills when calls are escalated;• Negotiated calls and provided outstanding service, including activation of a satellite radio and troubleshooting for power washer units, to client’s satisfaction; and• Collected feedback from customers, updated database and used for highest customer satisfaction.

Proficiently performed a wide range of responsibilities and provided high quality service for the Foreign and Commonwealth Office (FCO), London, UK and the British High Commission in Dhaka:• Consistently performed on-going monitoring and analysis of the internal political scene, governance, human rights, minority and refugee issues of the host country, and produced analytic reports for the mission and the Foreign and Commonwealth Office (FCO), London;• Efficiently monitored parliamentary and legal proceedings and produced analytic reports on the significance of new laws, ordinances, rules and regulations;• Observed national and local elections and produced analytical reports on pre and post-election affairs, situation and events;• Actively liaison with law makers, policy makers, opinion formers and government officials of the host country, maintained a network and advised the mission and the FCO accordingly;• Prepared short biographical notes on key political, business, media and other personalities, and maintained a meticulous database on them;• Prepared briefing notes and articles, including talking points on political, legislative and other issues;• Played an instrumental role in conflict resolution by making visits to target areas and meeting with local and national political and media contacts;• Evaluated aid programs on good governance and made appropriate recommendations;• Effectively assisted with preparing and implementing programs for dignitary visitors (e.g. British Royal Family; PM; ministers; MPs; senior government officials; etc.);• Provided written response to urgent and routine queries from the FCO, other Government Departments in the UK and British parliamentary committees on significance developments in political process, legal matters, rules and regulations, issues, and incidents of human rights violations; and• Maintained a monthly calendar of events on key political, economic and social activities.

London, United Kingdom

Worked with BBC World Service at Bengali Language Service, London, UK, from November 1983 to February 1985 and June-July 1986. Presented news, news commentary, science, enviromnment and sports magazine programs and interviewed noted personalities.

Master Of Social Sciences, Sociology

Post-graduation (Master of Social Sciences) in Sociology (including Survey Methods in Social Investigation, Sociology of Development.

Bachelor Of Social Sciences With Honours (Major In Sociology), Sociology, Political Science And History

Graduated (Bachelor of Social Sciences) with Honours in Sociology (including Research Methods, Social Statistics, Anthropology, Social.