Shaikat Rushdee H. Email & Phone Number

Toronto, Canada Area

• Effectively providing insights through reporting and analysis of media intelligence data for a wide range of clients in Canada and the United States, with in-depth qualitative analysis and key performance indicators.
• Providing insights with in-depth analysis of media coverage and trends for clients regarding issues and products of specific interest to them;
• Coordinate and execute on-demand and on-going media services, including clip books, coverage reports, research, analysis, and other custom value added services;
• Monitors client performance, conduct data analysis, produce and deliver comprehensive and accurate analytic reports with engaging charts and graphics to highlight performance throughout each reporting period;
• Provides quality control to ensure operational efficiency and use of industry-leading practices for client administration and strategic decisions;
• Serves as a Subject Matter Expert and communicate report findings with clients and answers queries, and ensures high quality service.MEDIA ANALYSIS:

Toronto, Ontario, Canada

• Efficiently negotiated inbound and outbound calls and provided superior service to new and existing clients in a call centre environmentOUTBOUND CALLS
• Consistently performed upselling and win back for leading telephone and Internet service providers from the United States to customers in a number of states;
• Successfully completed sales of value added service for a top credit card company in Canada; and
• Provided clients with accurate information about a wide range of products, including promotion of new products.INBOUND CALLS
• Effectively resolved crisis situation and managed irate clients by addressing their complaints with empathy and problem-solving skills when calls are escalated;
• Negotiated calls and provided outstanding service, including activation of a satellite radio and troubleshooting for power washer units, to client’s satisfaction; and

• Proficiently performed a wide range of responsibilities and provided high quality service for the Foreign and Commonwealth Office (FCO), London, UK and the British High Commission in Dhaka:
• Consistently performed on-going monitoring and analysis of the internal political scene, governance, human rights, minority and refugee issues of the host country, and produced analytic reports for the mission and the.
• Efficiently monitored parliamentary and legal proceedings and produced analytic reports on the significance of new laws, ordinances, rules and regulations;
• Observed national and local elections and produced analytical reports on pre and post-election affairs, situation and events;
• Actively liaison with law makers, policy makers, opinion formers and government officials of the host country, maintained a network and advised the mission and the FCO accordingly;
• Prepared short biographical notes on key political, business, media and other personalities, and maintained a meticulous database on them;

London, United Kingdom

Worked with BBC World Service at Bengali Language Service, London, UK, from November 1983 to February 1985 and June-July 1986. Presented news, news commentary, science, enviromnment and sports magazine programs and interviewed noted personalities.

Master Of Social Sciences, Sociology

Post-graduation (Master of Social Sciences) in Sociology (including Survey Methods in Social Investigation, Sociology of Development and.

Bachelor Of Social Sciences With Honours (Major In Sociology), Sociology, Political Science And History

Graduated (Bachelor of Social Sciences) with Honours in Sociology (including Research Methods, Social Statistics, Anthropology, Social.