 Monitoring, troubleshooting and escalating SCOM and Splunk alerts for Applications. (MS Exchange, Skype, SharePoint, McAfee, VMware, M365, Mobility)  Work with stakeholders and partners to gather, analyze and define requirements Managing and monitoring exchange queues of all the servers Working with databases, cluster groups and witness resources Handling Exchange Servers 2k10 and 2k16. Configuring and Troubleshooting DAG. Health check of Databases and Acknowledge health check reports Prepare weekly and monthly statistics report Configure servers in site scope and MyCto consoles for monitoring and to track downtime. Monitor the Vcenter servers and Horizon consoles. Escalate issues to respective team and prepare VDO health check reports for different regions. Performing patching and BCP activity over the weekends and Failover and Failback of theDatabases and Cluster resources

 Managed a Team of 6 Engineers Desktop responsible for building, deployment, Blackberry Support and new Technology installs the entire Asset Life Cycle of 8000+ Pc’s and laptops across 4 Sites.  Installing Vicor Linux Operating System and configuring with Static IP Address.  Handling calls and troubleshooting the issues remotely, Also VP level user issues and escalations.  Performing troubleshooting on assigned ticket and resolve the problem within SLA. Works with vendor support contacts to resolve technical issues within the desktop environment  Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Worked as a further escalation point for unresolved or escalated calls till closure Assisting Desktop L1 team to resolve the long pending technical issues Resolving tickets raised on ticketing tools. (Remedy & Maximo) Handle issues ranging from PC Related problems to Application related issues. Maintaining & troubleshooting of desktops, Laptops, printers, scanner & LAN issues.  Excellent knowledge & troubleshooting experience in Microsoft Outlook  Installation and configuration of MS Office tools and troubleshooting of Outlook related issues.  Deployment of New Systems and Laptops as per user’s requirement. Deployment of O.S, Data Backup & Restoration of Data in Desktop’s & Laptops. Installation of Software Applications through E-support & SCCM. Providing VPN connectivity and support on VPN related issues. Troubleshooting shared folder access permissions to users.  Configuring & troubleshooting of Blackberry mailbox (in handheld device) including transferring of contacts, memos, calendars, notes from blackberry to blackberry and from other devices.  Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator