Amazon Full-fillment Worked as a Quality Checking Customer Execute:- Answering incoming calls & emails in an efficient manner- Identify customer queries, concerns and overall needs- Provide accurate answers & solutions to the customer queries- Redirect customers to appropriate teams and/or departments as neededTo ensure that team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.Train the new hires and provide feedback.Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practicesUnderstand impacts of changes in PeopleSoft systemProject Management Development, analysis and improvement of new strategies and procedures. Have ability to develop, plan and implement short and long range goals