Shaikh Amin Email & Phone Number

Mumbai, Mh, In

India

Technical / management experience:Areas of Expertise in Performance management, Customer satisfaction.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Review technology requests and work with direct reports to schedule and complete projectsDirect interaction with clients, resolve queries and ensure business development.Technical experience: Worked as Support Engineer for Office 365 product. Providing support for Partner Client.Managing Office 365 for Multiple clientsProviding support on Exchange online. Configuration and verification of Domain. Troubleshooting any issue with Domain verification Identify and remove Spam/phishing Email from all user’s mailbox. Configure IP Allow and IP Block Lists in EOP.Exchange Transport Rules and Spam Content Filtering in EOP.Message Headers analyzing.Domain Registration, DNS Records Setup.PST Import to Office 365.Configuring and troubleshooting Email ClientsOne Drive Sync issue.Mail Flow troubleshooting

Mumbai, Maharashtra, India

Roles and responsibilities:Help resolve the technical queries for the customer efficiently and effectively. Handling complete user management processes such as user ID creation, Mailbox Creation, deletion, modification, etc. Accept the inbound call and accept the Incident/Service request ticket and fix user’s issue. Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through calls, chat, and email communication channels. Extensively research and document customer technical issues.Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Technical experience:Complete System Set up for New User.Client O/S installation like Windows 8 / Windows 10 / Windows 11Users, Groups, and Domain Management at Microsoft 365 Admin portal. Created, Managed, and supported Exchange Server objects (User mailbox, Shared mailbox, Groups).Reset User account Password Configure Outlook Profile for usersMail flow Troubleshooting Provided full access permission to user on shared mailboxOne Drive Setup for user account and Syncing File to One DriveDesktop Office Application installation Content search to Export data in PST file Resolving Client issues through Calls and Email.Updating client operating system Drivers and software by taking Remote session.Worked on both domain and workgroup environments.

Navi Mumbai, Maharashtra, India

Roles and responsibilities:Technical experience:Installation, Configuring and Troubleshooting of computer hardware, software, and Photo Copy machine.Active Directory users, Groups management. Account Unlock, Password reset related issue. Client operating system troubleshooting (Windows 7, 8 and 10)Office Application related issue. Installation of Office Application on windows system, Configuration/Troubleshooting of outlook issues. Back up outlook Email in PST file. Scan client system for virus Accept the inbound call and accept the Incident/Service request ticket and fix users issue. Monitoring system generated alert and reporting to higher level to fix this issue. Non-Technical / management experience:AREAS OF EXPERTISE in Performance management, Customer satisfaction.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

Navi Mumbai, Maharashtra, India

Monitoring complaints and working towards reducing their numbers.Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service.Understanding the reasons and factors behind complaints and work towards solving customers’ problems

Bachelor Of Commerce - Bcom, Accounting And Finance, 60

High School Diploma, Commerce, 65

Secondary School Certificate