Shaikh Hamdan Email & Phone Number

Doha, Qatar

• Provided Level 1, Level 2 and Level 3 IT Support to clients.
• Patched software and installed new versions to eliminate security problems and protect data.
• Determine issues with business Internet connectivity, Active Directory, Domain system & user’s registration, WAN technologies, remote access (RDC, WebEx, Microsoft Teams) and Global Protect- Palo Alto VPN MAC & Windows.
• Certified in proctoring and TCA for GRE, ACT international, iBT Toefl… Show more
• Certified in proctoring and TCA for GRE, ACT international, iBT Toefl exams with managing all Server cache proxy, Workstation, Administration systems in Labs. (Test center code: STN10487A,Qatar Foundation)
• Managing to all Networks and Servers and applying necessary patches and updates.

Doha, Qatar

• Competently interact with end users, Application, Desktop and different technical teams to diagnose and resolve unique issues.
• Responsible for resolving or escalating user reported Incidents and Services Requests by logging them properly in the IT360 ticketing tool.
• Pro-actively monitor support mailbox and take necessary actions.
• Take full ownership of all Tickets and update them on daily basis as minimum. Troubleshoot all MS Office, Outlook, Browser, Printer, Desktop… Show more
• Take full ownership of all Tickets and update them on daily basis as minimum. Troubleshoot all MS Office, Outlook, Browser, Printer, Desktop, Scanner, ID Scanner, and issue related to Banking Application (T24, ECC.
• Provide remote assistance to user SCCM or Remote Assistance.

Doha, Qatar

Provides various enterprise software solutions on a Software As A Service model.Comprised of strong partnerships with industry leaders like Perpetuuiti Software for Business Continuity Management.

Master Of Computer Applications (M.C.A.), Information Technology

Bachelor Of Computer Application, Computer Science