Shaikh Hamdan Email & Phone Number

Doha, Qatar

• Provided Level 1, Level 2 and Level 3 IT Support to clients.• Patched software and installed new versions to eliminate security problems and protect data.• Determine issues with business Internet connectivity, Active Directory, Domain system & user’s registration, WAN technologies, remote access (RDC, WebEx, Microsoft Teams) and Global Protect- Palo Alto VPN MAC & Windows configuration.• Certified in proctoring and TCA for GRE, ACT international, iBT Toefl… Show more • Provided Level 1, Level 2 and Level 3 IT Support to clients.• Patched software and installed new versions to eliminate security problems and protect data.• Determine issues with business Internet connectivity, Active Directory, Domain system & user’s registration, WAN technologies, remote access (RDC, WebEx, Microsoft Teams) and Global Protect- Palo Alto VPN MAC & Windows configuration.• Certified in proctoring and TCA for GRE, ACT international, iBT Toefl exams with managing all Server cache proxy, Workstation, Administration systems in Labs. (Test center code: STN10487A,Qatar Foundation) • Managing to all Networks and Servers and applying necessary patches and updates.• Troubleshoot software and applications such as Banner, Canvas, ERP, Sierra, Interfolio, DocuSign, EMS, Adobe, MS office 365 for staffs to better understand how to help them use the programs efficiently.• Manage Engine Tickets service/incident requests follow-up and urgent incident escalation in day to day work.• Ensuring the highest level of technical support, network (Wi-Fi & LAN) DHCP & DNS, administrator duties, training, and assistance to students, faculty, and staff in all computer labs( language lab, urban design lab), Network printers and infrastructure availability.• Maintains and updates in group policy and software center for workstations (IOS and WinOS) and servers, equipment, researches and developments.• Removed and replaced malfunctioning components to correct hardware problems• Conferred with engineers and designers to investigate and solve failure issues• Evaluated finished assemblies for compliance with standard procedures and design requirements.• Configured new and existing servers to adhere to predetermined standards and installed several operating systems.• Rapidly established a good working relationship with employees, customers, dealer and other professionals, such as developers. Show less

Doha, Qatar

• Competently interact with end users, Application, Desktop and different technical teams to diagnose and resolve unique issues.• Responsible for resolving or escalating user reported Incidents and Services Requests by logging them properly in the IT360 ticketing tool.• Pro-actively monitor support mailbox and take necessary actions.• Take full ownership of all Tickets and update them on daily basis as minimum. Troubleshoot all MS Office, Outlook, Browser, Printer, Desktop… Show more • Competently interact with end users, Application, Desktop and different technical teams to diagnose and resolve unique issues.• Responsible for resolving or escalating user reported Incidents and Services Requests by logging them properly in the IT360 ticketing tool.• Pro-actively monitor support mailbox and take necessary actions.• Take full ownership of all Tickets and update them on daily basis as minimum. Troubleshoot all MS Office, Outlook, Browser, Printer, Desktop, Scanner, ID Scanner, and issue related to Banking Application (T24, ECC, CAS, SWIFT, SIBNET, etc.)• Provide remote assistance to user SCCM or Remote Assistance.• Create, document and review work instruction to help with similar Incidents and Requests. Reset Phoenix Interface, Online Application and Base24 password on Oracle Database and Mainframe.• Provide Customer Account Statement, Caution Information and Transaction Details upon request.• Provide users with clear concise updates in relation to their issues.• Ensuring that IT Technical issues are properly and effectively addressed and resolved using established guidelines, standards and service level targets. Show less

Doha, Qatar

Provides various enterprise software solutions on a Software As A Service model.Comprised of strong partnerships with industry leaders like Perpetuuiti Software for Business Continuity Management.

Master Of Computer Applications (M.C.A.), Information Technology

Bachelor Of Computer Application, Computer Science