Establishing strong MIS & automated reporting system that captures data with accuracy and recommending strategies to senior management to assist in routine business operation and decision-making Formulating various MIS & analysis formats, ensuring timely preparation, consolidation & review of group revenue, inventory and financial MIS Highlighting any deviation in projected workload and actual workload to all concerned, and take necessary steps to minimize the revenue leakagePreparing schedule model for operation basis the fortnightly to cater the forecasted workloadAnalysing actual performance and comparing with the plan and representing it in a presentable manner to Management on Weekly, Fortnightly, Monthly, Quarterly and Annually Assessing weekly workload and available manpower, and making necessary tweaks in schedules Driving Resource planning for internal customer for hiring purpose for India (Thane and Gurgaon) and for US Highlighting the deviation from TAT to all concerned heads and Center Head on real time basis/Daily basis Monitoring resource utilization on daily, weekly and monthly level Analysing the performance of Third Party Vendor for their performance on TAT and Production and cost Coordinating for the preparation of strategic business plans by analysing both internal and external business information in order to present plans and forecasts to the senior management for decision-making Monitoring delivery on the basis of data, setting up new targets with process head and planning to achieve the target Discussing the Capacity planner with Operation Head, Site Head for Recruitment Purpose Providing Request For Proposal (RFP) for new business from WFM prospective for required resource Working with Six Sigma Master Black Belt/Black Belt on process improvement project and implement the suggested idea from WFM prospective

Steered a Team of Scheduler, Planner, Reporter, and Change Management Team total count of 16 members Managed Resource Planning and Revenue Data for Reliance, Mobile, Videocon Mobile, and Tata Finance Generated Short-Term and Long-Term Forecast using different methods; evaluated forecast efficiency and tweaked on a real-time basis if required Discussed the achievements based on data, setting up new targets with the client and planning to achieve the target set by Client within the SLA with the Operation, Site Head, and all other stakeholders Assessed Long-term and Short-term forecasts provided by the Business provider and plan the strategy accordingly Managed the seat utilization and agent utilization for different verticals Worked as a Team Member of LEAP Program to train the Team Leaders for their next role

Led a Team of Scheduler, Planner, Reporter and Change Management Team located in various centers Administered resource planning and revenue data for Airtel DTH and Telemedia Process Drove entire WFM Process for Airtel DTH process, Airtel ARC, Telemedia (Airtel Broadband), Airtel Mobility approx. 2500 Agents Conducted the training for Real Time Associates and guided them the way to success Discussed the Capacity Planner with Operation Head for Recruitment Purpose Managed PAN India Airtel Centralized Scheduling Team Prepared Outlier Report for the previous day / shift, which highlight the Details of Defaulter agents, in a Graphical Form Assessed the forecasted Call Offered & Handled with Actual Call Offered & Handled and found the Accuracy of the forecasted

Managed a Team of Scheduler, Planner and Change Management Team Steered entire WFM Process for East Zone, RTL, and Reliance Energy Desk, approx. 1500 Agents Evaluated the Long-term & Short-term forecast generated by the Planner Prepared End Of the Day Report (EOD), which highlighted actual Calls Offered, Handled, AHT, Projected Call Offered, Handled and AHT