Currently working as Genesys Consultant (L3) in Moksa Technologies.

System Adminitrator:Job Responsibilities:Installations of server & client Operating system. Installations of application software and Local and network printer installation.Troubleshooting issues related, System Hardware, Application software and LAN.Taking data Backup in Tap Drive using NTbackup utility and Data recovery.Managing business E-mail accounts and troubleshooting issues related to E-mail.Managing ISA sever 4.0 and creating firewall policies as per the requirement.Managing Domain,Creation and deletion of new groups, OU, Group Policies, user id’s, Password resetting and enable anddisable of user account. Assigning rights to user as per the requirement etcServer and network Monitoring and Managing Hardware inventory.Responsibilities as a Dialer Executive1. Administration of Dialer 5.2. & Dialer 6.62. Campaign Setup in the Dialer.3. Trouble shooting issues related to Dialer & Campaigns. 4. Attending day-to-day issues related to Campaigns5. Creating New Application,6.Keeping a vigil on areas to be called and working on time zones, for effective results disable of user. 7. Ensure 100% adherence to campaign requirements to ensure low idle time and abort rate as per DNC and OFCOM norms.8. Proactive and effective monitoring of campaigns, with timely feedback to Operations.9. Taking care of all routine dialer responsibilities including monitoring the progress of Various campaigns and providing feedback to Process Manager in case of any discrepancies.10. Compiling Hourly, Daily, weekly and monthly operations reports for all process running in the Centre. 11. Uploading of lead list, user creation and daily report.