Strategy Alignment & Business Acumen, Change & Transformation

• Spearheading business development in co-authoring mission statement, assembling company business plan and content structure, developing brand identity, and personally securing over $1,200 of funding.• Reviewing work processes on a quarterly basis to identify infrastructural issues and pain points in the workflow in order to plan optimizations and strategy for following quarters.• Supervising marketing outreach, development of creative direction, and production efforts

• Managing various Google Ads marketing campaigns, modeling data through Google Data Studio and nurturing relationships with prospective networks, companies, and clients.• Auditing client campaigns for optimization opportunities and developing monthly client reports containing performance feedback and key performance indicators.

• Conducted comprehensive research for and qualified 50+ businesses seeking private funding through client correspondence, assessment of business revenue and payment history, and industry research• Collaborated with senior brokers in advising clients through uses of funds for capital and tailoring loan terms

• Assembled a leadership development program for members of the chapter, curating events focused on personal, professional, and service leader development• Revitalized the chapter’s leadership program by increasing audience participation in seminar-style events and hosting three new types of events (project management, public speaking, and networking

•Corresponded with and assisting 350+ clients via Zendesk customer service platform regarding product use.•Accelerated customer interaction strategy by analyzing data compiled through SurveyMonkey feedback platform.