1. Delivered hands-on training sessions for learners on enterprise infrastructure topics such as routing, switching, and wireless technologies.2. Designed and executed lab exercises to simulate real-world scenarios, enhancing learner engagement.3. Assisted students in configuring Cisco devices, troubleshooting networks, and preparing for certifications (CCNA,CCNP,CCIE)4. Maintained 90% student satisfaction ratings by breaking down complex networking concepts into simplified explanations5. Managed a team of two to achieve organization goals through transparency, motivation, one-on-one meetings, special training, team building, and addressing their issues to higher management in certain conditions.

Role – NOC SUPPORT ENGINEERResponsibilities-- Monitored and administrating the Nagios XI which monitors systems, networks andinfrastructure.- Nagios application works on linux based production server.- Handled incidents, Outage, Priority (P1,P2,P3) issues, Incidents resolution andrestoration, Knowledge on LAN/WAN Networks.- Took part in ITIL Change/ service management, co-ordination for planned activities andnetwork related changes such as CPU, Disk, RAM utilization, etc.- Gained knowledge on fundamental Computer Network issues and interaction with largenumber of clients/users in outage calls.- Updating activities and progress on assigned tasks.- Involved in daily stand-up meetings to discuss the day-to-day progress of given task andvarious aspects of current project.