As an Assistant Manager in the Enterprises division at Reliance Jio, I am responsible for overseeing the end-to-end service delivery of critical enterprise products such as Internet Leased Lines (ILL), SIP Trunk, MPLS (Multi-Protocol Label Switching), and Broadband solutions. My role includes driving customer acquisition, managing large-scale project implementations, and ensuring optimal service quality and uptime. I work closely with cross-functional teams to tailor solutions that meet enterprise needs, streamline processes, and enhance customer satisfaction. Additionally, I focus on building strong relationships with key stakeholders and ensuring the seamless execution of strategic initiatives to expand Jio’s presence in the enterprise market.

As a dedicated Senior Customer Service Executive at Vodafone, I bring over 1 years of experience in providing exceptional customer service and fostering long-term customer relationships. My role involves not only resolving complex customer queries but also leading and mentoring a team of customer service representatives to deliver consistently high standards of support.

Developed and implemented sales plans to expand customer base and increase retention.Monitored the performance of sales plans to expand customer base and increase team morale and motivation.Answered customer questions and concern to best of my ability.

work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.communication and interpersonal skills including speaking, writing and listening.teamwork and leadership skills.experience in sales or customer service and,knowledge of company products and services

⮚ Appointing new Distribution / Retailers / Agent.⮚ Team Handling For Increase Sales⮚ Researching organisations to identify new leads andpotential new markets .Pitching products and/or services. Ensure Sales Volume.