Client Success Manager
Current• Working as an Account Manager and handling multiple clients for IT subcontracting and full-time positions.• Acting as the main point of contact for hiring managers and key stakeholders.• Regular onsite engagement with the client stakeholders to ensure that there is a regular “face of the service”.• On a regular hunt for new business opportunities from the allocated clients.• Manage escalations effectively and help to unblock issues with effective communication.• On a constant look out for new stakeholders within the client accounts, adding them to the CRM and proactively reaching out to make new introductions.• Managing BFSI, E-learning, IT Service Based & IT Product based clients.• Having regular meetings with Line Managers to handle recruitment needs, process queries, discuss Alumni feedback, respond to any manager conversations pertaining to off boarding of resources such as End of Contract, Conversions, Terminations and Resignations.• Ensuring to have higher revenues from the allocated clients.• Coaching, sharing knowledge, and collaborating with other team members and department.
