Shaikh Sultan Email & Phone Number

Karnataka, India

Bangalore

Bangalore

Bangalore

Senior claims Handling Specialist in claims Team.Handling fraud/non-fraud related queries and helping in filing a claim regarding the same with the merchant and the customer in a 3-way conference.Working with our internal investigation team known as Inventory Management regarding fraud/non-fraud related issues.Ensuring all the processing is executed as per the SOP.Helping internal bankers and providing detailed information with regards to ongoing investigation of our customer transactions based on merchandise/service provided i.e Check/ACH/Debit/Credit card related queries.Following up and contacting the merchant regarding the investigation, about the ongoing claim pertaining to the merchandise/service based on the customers request.Assuring the SLA’s are met.

Bangalore Area, India

• Observe customer transactions to identify fraudulent activity such as account take over, counterfiet, online fraud and similar other risks.• Preventing and detecting fraudulent transactions.• Resolve queued transactions within the service level agreements to reduce potential revenue losses.• Interact with banks and customers to validate information and to confirm or cancel authorizations.• Resolve customer issues within the scope of existing service level agreements.• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.• Ensure confidentiality of all information collected during investigation.• Determine existing fraud trends by analyzing accounts and transaction patterns.• Identify system improvements to prevent fraudulent activities.• Recommend anti-fraud processes for changing transaction patterns and trends.• Recommend new software tools used for fraud detection, prevention and reporting activities.• Generate suspicious activity reports and risk management reports for Managers.• Representing my team in all strategic and operational meetings.• Responsible for maintaining and improving the overall data.• Monitoring calls, accounts of team members and providing them feedback.

Bangalore

Bachelor'S Degree

Higher Education/Higher Education Administration

High School, High School