• Participate in the development of manpower plans based on the needs identified by the departments in alignment with the respective strategies and organization structure, as well as operate and execute an effective and efficient resourcing in alignment with CBUAE talent strategy• Manage and direct the development and implementation of an effective orientation and on-boarding program for all new joiners domestically and from abroad• Managed a merger phase of the on-boarding of employees operational and • Collaborate inputs and support in the HR strategic planning process, and identify relevant data to track achievement against KPIs • Direct the posting/announcement of vacancies and the screening of submitted CVs in addition to building and maintaining an active database of CVs• Recommend improvements in the recruitment process through analysis of various sourcing channel effective, quality of hires and evaluation of targeted recruitment initiatives• Ensure execution of structural changes through rationalizing role Charters, job descriptions and objectives of each department and handle related queries/ feedback received• Participated in the ISO/IMS certification Pas: 99:2021 Integrated Management System, ISO 9001:2015 Quality Management System, representing Human Resources Department• Work closely with CBUAE Internal Audit and ‘State Audit Institution’ SIA on all Human Resources matters to maintain corrective actions related to Job descriptions, employment contracts, Policies, SOPs, Internal surveys and Interested parties’ matrix • Partnered at all organizational levels to develop a Departmental Charter and Internal Process outlining the roles, responsibilities, and mandates for internal staff, stakeholders, and audit purposes

• Build a strong database and relationship with local government, semi-government entities, and stakeholders to organize operational, logistic preparation and delivery of the financial awareness programs• Manage the delivery of outreach financial educational programs directly to university students• Work closely with internal departments to maximize public exposure of Financial Literacy through the corporate website and with the reading materials of editorial recommendations• Participate in the Regional conference arranged by Arab Monetary Fund “AMF” in the Financial Inclusion Taskforce, display agenda of recommendation• Organized back-end preparation of a Memorandum of Understanding “MoU” sign-off with government stakeholder on the ownership of the financial literacy program and transfer its deliverables with it implementation process• Create improvements and apply recommendation on financial awareness presentations for the education program with external vendors• Create roundtable discussion on financial awareness materials booklets, flyers, and video for the public and work on strategic planning for promoting financial literacy• Take part in continuous new departmental projects, requested by the senior management level such as reports status on the project pipelines, prepare agenda with external stakeholders, and deliver internal department induction briefing as a working group team player related to financial literacy

• Accountable for meeting the whole unit's productivity and quality goals• Ensure that policies and procedures are implemented as per department guidelines with a continuous review, analysis, and feedback from the team and recommend changes from time to time• Develop and maintain an excellent working relationship with the internal and external stakeholders• Escalate any important issues to the management c-level for timely intervention and resolution of the same• Coordinate department activities and special projects to meet timelines excellence and ensure quality• Lead the preparation of required unit's monthly reports/dashboard• Supervise staff of 18 members, ensure compliance according to set policies and procedures, balanced workload and optimized resource utilization to maximize the team's level of engagement and client interaction• Initiate system and process-related change requests for better client experience and operational efficiencies• Work with audit team to identify control measures for respective unit processes to ensure effective implementation and solutions to quality and audit findings• Ensure a positive atmosphere, transparency, promote knowledge sharing to improve quality level within the teams and continuous motivation by delegation, appreciation, coaching and consulting them in personal development• Conduct annual appraisals and set an individual development plan and targets for direct reports• Support the Section Head in planning employee rotation, vacations, relievers and assigning of overtime• Coordinate with Human Resources department for appropriate staffing levels, conduct interviews, and recommend the hiring of new staff• Manage running peak season promotional campaigns in the government, semi, government, and private key clients organizations and entities in Abu Dhabi in align with the development of the health insurance policyholder products and services

• Composed to the management & to the board level a successful innovative business mechanism that enables the employees to allocate the tasks and responsibilities in effective ways.• Improvised solutions for unpredictable issues and discrepancies by maintaining detailed records of personnel progress and productivity• Presenting Proposals for Head of departments for the business-related overview.• Handling internal requirements through documentation during the specified time frame to assure strict adherence to corporate guidelines and metrics• Liaison with Business units to ensure all requirements are being met as per the agreed Service Level Agreements• Support Business Channels in their portfolio enhancement to drive profitability• Collaborated with internal departments for ensuring smooth business operations to Identified problems and proposed solutions to the management team

• Managed and coordinated an IPO event, new product launch & career events, including marketing activities and policies to promote products and services• Maintained cross-functional communications by multi-tasking and developing projects ideas to enhance productivity. (Gathering data, reports, statistics & operational management related to the line of business)• Provided overall review, feedback & proposals while balancing firm objectives with customer satisfaction maximization• Initiated market research studies for various products and services and analysed findings• Consulted with the Business Development unit to determine projected demand for products and services• Worked with the communications team to drive internal promotion of company programs & initiatives• Collaborated with developers and production managers to market products and services• Train new staff on job rotation• Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives• Analysed usage patterns to understand ways in which customers used company products and services