Shaikh Adnan Zafar (Cscs, Cscm) Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

- Strategically manage warehouse to ensure that stock movements and stock keeping standards are maintained in compliance with company’s policies and vision- Manage effectively the day to day operation of the warehouse and team through the operational team leaders.- Maintain standards of health and safety, hygiene and security as per ISO standards- Support the development of the Operational Team Leaders via ongoing coaching and mentoring. - Oversee receiving, warehousing, distribution and maintenance operations- Setup layout and ensure efficient space utilization- Manage stock control and reconcile with data storage system- Liaise with clients, suppliers and transport companies

Jeddah Governorate, Saudi Arabia

- Work with Sales and Commercials teams to maintain close relationship with third party Transport, Warehouse and logistics service providers and facilitate negotiations.- Partner with senior leaders to manage projects and programs identifying, developing, maintaining and driving initiatives that will improve Cargo efficiency and processes.- Design and deliver uniform processes, standards, tools, and best practices required to run effective organization with efficient tools and systems- Design and implement improvement related to Ground Handling, Import, Export, Transit and transfer process.- Oversee the overall safety, employee engagement, operation, quality, performance and customer experience of the Cargo center operations- Develop and implement activity management systems to provide data on lead and actual time of activities, efficiency, and costs.- Driving continuous improvement and optimization of the operation processes, systems and communication.- Manage Operations Projects on a day-to-day basis to deliver customized solution, improvements in service and cost performance. Ensure the projects are completed on time, within budget and to specified quality criteria.

Dammam, Saudia Arabia

• Maintain and enhance customer relationship, effectively coordinate with cross-functional mangers, supervisors, multi location end users of Saudi Aramco, distribution centers and transport contractors to support daily operations and achieve service level objectives.• Advise all department managers/supervisors of any delays to the daily operation, and highlight the impact and recommend alternative solutions to reduce the service failing.• Define, implement and analyze MIS reporting for the Department in order to identify trends and monitor performance.• Timely and accurate flow of information to enable the department and the organization to operate within best practice whilst ensuring that all mandatory requirements, health and safety, security and quality procedures are adhered to.• Influence, support, delegate and motivate logistics and transport Supervisors to ensure all information required by them to perform their tasks is supplied in a timely and accurate fashion.• Responsible of a Coordination Unit, a team of 22 officers based in 9 cities Kingdom wide. • Lead Customer Service team and keep the service level maintain for query and complaint resolution. • Run weekly meetings with planning, Transport and logistics teams and discuss issues occurred during the week and propose corrective actions.• Oversaw the daily operation of the transportation and logistics department.• Define Business processes with performance measure.• Cost Cutting feasibilities in means to improve efficiencies of process with removing unnecessary, non-value added work.• Making business reports, statics & presentations for meetings & conference calls.• Organizing various kinds of logistics related information and regular follow up with the ports.• Involve in preparing presentations and proposals for various clients. • Facilitate claims process with customer. • Gather, review, analyze and evaluate business systems and client needs.

Saudi Arabia

• Develop strategies to reduce costs and increase efficiency, productivity, and safety of operation.• Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.• Review or update supply chain practices in accordance with new or changing environmental policies, standards and regulations.• Assist logistics process for the development of new projects, inventory maintenance, sourcing, shipment and delivery, and returns.• Negotiate prices and terms with suppliers, vendors, or freight forwarders• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality.• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.• Monitor daily and weekly performance reports, and do required actions and plans on the ground.• Monitor and control physical operations (outbound and inbound) to ensure proper performance of all processes.• Build relationships within the company and with external parties, such as suppliers or distributors.• Train logistics personnel in roles or responsibilities regarding ‘Best Practice’ logistics strategies• Supervise the computerized tracking of 8,000+ SKU’s Movements from origin (supplier) to delivry points.• Monitoring Stock availability with Supply chain team to make sure all SKUs are available.

Dammam, Saudia Arabia

• Responsibilities include solving customer’s complaints and enquiries, meeting daily deadlines and targets.• Kept up-to-date on all new products and services and ensured all new procedures are adhered to.• Analyze customer requirements, monitor distribution/Delivery planning, as per clients (Saudi Aramco) requirement and follow-up customers query and ensure timely order Fulfillment.• Replying all the emails from Customers and Vendors.• Make sure that all customer complaints are resolved within agreed time.• Answer all incoming calls and ensure that the service level is achieved and maintained all the time.• Tracking the vehicles locations, using advanced online software.• Over see tracking and monitoring of shipments – Coordinate with transport department, operations department to ensure timely and delivery of materials.• Pursing the Operational Department for the Emergency deliveries.• Coordinate with Transport and planning department for smooth functioning and implementation of day to day operations.• Achieve best call quality and customer service excellence.• Plan, prepare, and devise work schedules, according to workloads

Karachi, Pakistan

• Receive customer calls; answer their queries, solving problems faced by them and providing detailed information on offered products.• Handle customer queries of different nature, forward complaints also following them up in a timely fashion.• Assisting supervisor in letter drafting and correspondence.• Using of CRM, MIBS, AS/400 and Symbol application.• Preparing and maintaining different MIS

Karachi, Pakistan

• Ensures that all activities are carried in accordance with company policies and procedures.• Responsible for all type of purchase of the company• Ensure the maintenance of inventory and stock records• Ensures the timely flow of reports and information to respective department.• Ensure the timely arrangement of all meetings.