• Consulting Manager with over 15 years’ experience in Process Excellence, Analytics, Project Management and Operations Management (BPO) in the Banking and Financial Services industries• Experience working with multiple client accounts who are in the insurance, banking, and mortgage lending business. • Enabled processes to gain efficiency by leveraging lean six sigma principles like DMAIC and DMADV• Leveraged data across Salesforce and other business and operational platforms using dashboarding tools like Tableau & Power BI to build metrics across all operational functions • Developed high performing teams focused on providing enhanced customer experience• Created and maintained project documentation, plans, resource commitments and reports• Reported out project status to senior management and stakeholders• Designed, set-up and managed medium to large projects from idea to completion• Developed cross functional project plans with a connection and understanding to business relevance and strategy • Led the project team and drove change management• Strong interpersonal, leadership and communication skills• Highly motivated and self-driven individual who takes personal ownership for results• Ability to handle multiple tasks simultaneously by prioritizing those tasks ensuring timely delivery• More than 4 years of experience utilizing business intelligence• More than 5 years of experience in project management • More than 12 years of experience in people management• More than 8 years of experience in process management• More than 12 years of experience in stakeholder and relationship management• Created and managed P&L Statements for Operations and Projects• Experience working on Microsoft Office Suite for over 15 years with expertise in tools like MS Excel, MS Word, MS Visio, MS PowerPoint• Managed projects by utilizing Project Management methodologies and tools like MS Project and JIRA• Exposure to MySQL with knowledge to analyze data, perform aggregate functions and run complex queries using SQL logical operators