Asif Shaikh Email & Phone Number

Hyderabad, Telangana, India

roles and responsibilitiesInstallation and updating of Desktop operating systemand other software Hardware, Desktops & Laptops Network Printer & ScannerTesting of computers and ensuring that computersystems are functioning properly.Physical setting up of computers and software systemsinstallation for various computer applications and programsRemote Software/Desktop troubleshootinginstallation, configuration and troubleshooting ofprinters, scanner and peripheral devices.Daily monitoring of devices such as printers etc, as perchecklists.

Pune, Maharashtra, India

Understand and check tech support dispatches forcomputer hardware warranty parts.Provide L1 support to team members for tech supportcase log through email & chat.Reviewing web-based dispatch orders and processingthem as per set guidelines.Read the provided troubleshoot from the CIS center andanalyze the exact issue.Find out about hardware and software problems, and findsolutions.Researching, diagnosing, troubleshooting and identifyingsolutions to resolve system issues.understanding the troubleshooting notes on dispatchorders and connecting them to the parts needed.Track computer system issues through toresolution, within agreed time limits.Provide prompt and accurate feedback to customers.verifying order accuracy and troubleshooting.SR validation and obtaining action.Properly escalate unresolved issues to appropriateinternal teams.

Bachelor Of Computer Application, Computer Science And Information Technology, A+

High School, Mathematics And Computer Science, 49.00

General, Science, 77.00