𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐥𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐞𝐧𝐝-𝐭𝐨-𝐞𝐧𝐝 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐨𝐟 𝐝𝐞𝐬𝐢𝐠𝐧𝐢𝐧𝐠, 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐨𝐰𝐞𝐫 𝐁𝐈 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, 𝐞𝐧𝐜𝐨𝐦𝐩𝐚𝐬𝐬𝐢𝐧𝐠 𝐝𝐚𝐭𝐚 𝐦𝐨𝐝𝐞𝐥𝐬, 𝐫𝐞𝐩𝐨𝐫𝐭𝐬, 𝐚𝐧𝐝 𝐝𝐚𝐬𝐡𝐛𝐨𝐚𝐫𝐝𝐬, 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐥𝐚𝐭𝐞 𝐫𝐚𝐰 𝐝𝐚𝐭𝐚 𝐢𝐧𝐭𝐨 𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬.• Collaborate with clients to understand project requirements and gather data from diverse sources such as Excel, SQL Server Databases, CSV files, and Client Web Applications.• Utilize PowerQuery, Excel, SQL Query, and similar tools for meticulous data refinement and preprocessing.• Establish relationships between tables and sheets in Power BI using model view.• Tailor Key Performance Indicators (KPIs) to meet the specific needs of clients, customers, and stakeholders.• Design detailed Power BI dashboards for Month-to-Date (MTD) and Year-to-Date (YTD) analysis.• Develop a comprehensive real-time report covering metrics like Products Served, Return Counts, Fraud and Compliance, Customer Satisfaction (CSAT) Score, and location-specific performance.• Implement user-friendly visualizations with features like Toggle Buttons, Tooltips, and Drill through.• Distribute tailored reports via Power BI Service and Emails according to client preferences.• Conduct business user training and maintain/upgrade existing Power BI solutions.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐭𝐞𝐚𝐦 𝐨𝐟 𝟒 𝐚𝐧𝐝 𝐜𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐯𝐢𝐬𝐮𝐚𝐥 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐨𝐟 𝐢𝐧𝐝𝐢𝐯𝐢𝐝𝐮𝐚𝐥, 𝐦𝐚𝐧𝐚𝐠𝐞𝐫, 𝐚𝐧𝐝 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐚𝐥 𝐀𝐮𝐝𝐢𝐭 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐫𝐞𝐩𝐨𝐫𝐭𝐬 𝐨𝐧 𝐚 𝐰𝐞𝐞𝐤-𝐭𝐨-𝐰𝐞𝐞𝐤 𝐚𝐧𝐝 𝐦𝐨𝐧𝐭𝐡-𝐭𝐨-𝐦𝐨𝐧𝐭𝐡 𝐛𝐚𝐬𝐢𝐬.• Collaborated with stakeholders to gather module requirements for seamless development.• Utilized Excel, CSV, and client web app data to establish a SharePoint pipeline to Power BI.• Executed complex transformations such as Append, Merge, and unpivoting columns using Power Query.• Implemented data modeling with a Star Schema comprising one fact table and four-dimensional tables.• Published Power BI reports in designated workspaces and managed user access based on data and roles.• Distributed reports via Outlook and customized them to client preferences, and exported them to PDFs.• Designed reports with key insights and utilized custom visuals like Sankey charts and Infographic charts.• Defined KPIs including Auditor transaction percentage, Audit Target vs. Actual Count, and Variance performance.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐭𝐨 𝐥𝐞𝐚𝐝, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐜𝐨𝐚𝐜𝐡 𝐚𝐧𝐝 𝐝𝐞𝐯𝐞𝐥𝐨𝐩 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐰𝐢𝐭𝐡 𝐭𝐞𝐚𝐦 𝐨𝐟 𝟐𝟐 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐡𝐢𝐠𝐡-𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐨𝐟 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬• Conducted briefings and huddles to update teams on process changes, ensuring compliance with Quality and Compliance KPIs. • Implemented performance management strategies like action plans and BQ planning for employees on Performance Improvement Plans (PIP). • Managed performance metrics generated analytic reports in Excel and presented results in Monthly and Quarterly reviews using PowerPoint.

𝐓𝐚𝐬𝐤𝐞𝐝 𝐰𝐢𝐭𝐡 𝐝𝐚𝐭𝐚 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬, 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭, 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭, 𝐚𝐮𝐝𝐢𝐭 𝐚𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠/𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐟𝐢𝐧𝐝𝐢𝐧𝐠𝐬 𝐭𝐨 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬.• Ideated OTP-based refund process, resulting in an 82% reduction in fraud cases and averting an average monthly loss of $63,000.• Developed comprehensive data visualization dashboards using power BI for easy interpretation and utilization of data by stakeholders.• Implemented a standardized quality control checklist that improved efficiency by 15% and reduced errors by 10% across the team

𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐭𝐡𝐞 𝐢𝐧𝐪𝐮𝐢𝐫𝐲, 𝐫𝐞𝐯𝐢𝐞𝐰 𝐩𝐫𝐞𝐯𝐢𝐨𝐮𝐬 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞𝐬, 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐚𝐬𝐬𝐞𝐦𝐛𝐥𝐞 𝐚𝐧𝐝 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭 𝐢𝐟 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝• Provide solutions for customer problems, ensure customer issues are resolved in a timely manner, and follow up to ensure resolution.• Develop and maintain customer relationships and foster a healthy relationship between the client and the customer.• Maintain records of customer interactions, process customer accounts, and file documents, Inform customers about updates, deals, and offers