OPERATIONS MANAGER- Event OperationsProviding inspired leadership for the organizationFormulating policies and helped to make strategic decisions Developing, implementing, and reviewing operational policies and procedures Ensuring all legal and regulatory documents are filed and monitors compliance with laws and regulationsPlanning & BudgetingCost control / Revenue enhancementVendor ManagementOverseeing finance & accounts for the organizationNegotiating with the vendors to increase event profitability and fixing payment terms for vendors by creating the pre & post-event cost sheet Handled billing, payments processes, and all financial transactions with the accounts team- Ecommerce OperationsListing of customer productVendor management dashboard with required features Product catalogs with proper image and sizing Payment gateway onboarding and managingLogistic tie-ups and financial reporting

Operations Manager | E-commerce SpecialistExpert in independently managing all operational activities related to supply inventory and post-sales servicing. Skilled in overseeing multiple day-to-day tasks to service seller accounts effectively and managing online sales channels for growth. Experienced in product pricing, inventory management, and customer interface for operational issues. Adept at handling offline retail clients, managing website updates, and leading process improvements for business efficiency.Key Skills:Operations ManagementInventory and Stock ManagementE-commerce Sales GrowthCustomer Relationship ManagementOnline Sales Channel ManagementProduct Pricing StrategyRetail Client HandlingWebsite Management and OptimizationBusiness Process ImprovementExperience Highlights:Independently managed operational activities related to supply inventory and post-sales servicing.Managed 6 online sales channels, achieving significant sales growth.Developed and implemented sales strategies, resulting in increased sales through online channels.Maintained healthy relationships with Account Managers for mutual growth.Led inventory management, product pricing, and customer service efforts to enhance customer experience and increase sales.Coordinated with tech and product teams for process automation and data management.Provided strategic consulting for business plan and sales strategy development.Additional Expertise:Advised new businesses on corporate formation and business structure.Drafted privacy policies and structured commercial transactions.Comprehensive database management and order management.

Data Scout Process Lead (Lead Generation) | MIS SpecialistExperienced in handling data scout processes and leading MIS for enhanced productivity and performance. Skilled in ensuring data quality standards, creating rosters, and analyzing agent productivity to meet targets. Proven track record in managing team performance, improving processes, and implementing new initiatives. Expert in monitoring staff attendance and performance, fostering a clean and safe work environment, and conducting productive team meetings.Key Skills:- Data Scout Process Management- MIS and Quality Assurance- Team Performance Analysis- Process Improvement- Target Achievement- Staff Management and Leadership- Health and Safety ComplianceExperience Highlights:- Promoted to Assistant Team Leader in April 2015.- Joined as a Data Scouting Executive in March 2014.

• Investigate disputes between international Card members and Merchants.• Resolving customer billing disputes, research Fraud applications.• Maintaining updated filing of customer documents in company internal database.• Sending letters in order to obtain the information necessary to resolve the customer's inquiry.• Coordinate the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit.

NETWOORK SUPPORT BACK OFFICE

Working on IBM file net software (DataBase).• Analysis of Data.• Working on contract (project time 1 year).

Customer Service and Sales Representative In CDIT( Electronics ) Department in More Mega store ( Aditya birla group) Palm Beach Road at Galariya Mall_Turbe.