Develop and execute a comprehensive technology strategy tailored to the company's business objectives, scalability, and operational efficiency.Establish and oversee the technology budget, ensuring optimal allocation of resources and the procurement of cost-efficient solutions.Supervise the design and deployment of resilient technical frameworks, guaranteeing consistency with corporate mandates, security protocols, and industry benchmarks.Implement and sustain proficient and dependable technology operations, encompassing systems infrastructure, networking, data management, and security measures to ensure peak performance, availability, and data integrity.Devise and execute contingency plans for disaster recovery and strategies for sustained business continuity.Identify and mitigate technology-related risks, ensuring data privacy and security regulations compliance.Maintain knowledge of cutting-edge technological developments to provide strategic insights and suggestions for preserving our competitive technological advantage.Demonstrated success in managing IT infrastructure, IT budgets, software development and systems architecture.Lead digital transformation efforts, using cloud-based technologies, and applying data-driven strategies for decision-making.Strong strategic thinking and the ability to translate business objectives into effective technology strategies.Strong ability to lead and manage technology teams, with the skill to motivate and grow top-performing talent.Demonstrated experience in managing large-scale technology projects, achieving outcomes on schedule and within budget.Effective reasoning problem-solving and analytical skills, with the ability to use data and insights to guide decision-making.

-Led product development, partner integration, and customer implementation, responsible for 15% of the revenue and one-third of the profit for this $770 million annual revenue insurance SaaS provider, processing annually over $35 billion in casualty bills and more than $215 million in medical pages, for many of the top auto insurance companies in the United States.- Leading Single Team Oriented Service Architecture (STOSA) onshore/offshore teams comprised of 90+ software engineers, quality assurance specialists, release management leads, technical business analysts, and product owners for complex and specialized projects, development, testing, and new client implementation assignments in a high-volume production environment.- Supporting engagements of client's proprietary global IT platforms, assets, and capabilities for deployment across verticals, markets, and geographies plus coordination of the program across cloud engineering, infrastructure, and the business IT teams.- Taking a pragmatic approach in implementing and supporting new capabilities, upgrades, and modernization of existing systems with newer more current enterprise capabilities in support of production defect reduction.- Ensuring the organization surpasses product development and quality engineering targets in accordance with the agreed timeframes.- Clearly communicating evidence of recommended and completed engineering improvements to customers and stakeholders including any related negotiations on project scope or services to set realistic expectations and ensure commercial viability.- Operating an effective quality engineering program for partners, vendors, resellers, suppliers, and others.- Led a strategic change initiative to improve solution quality by implementing Enterprise Release Management discipline.- Initiating Root Cause Analysis (RCA) of critical and major software, including configuration and deployment issues.

- Efficaciously collaborated with cross-functional senior leaders and team members to compel and align internal customers across the organization in order to define strategies for problem resolution and risk mitigation.- Owner of the entire project life cycle including initiation, task assignment, status monitoring and reporting, cost adherence, change management, risk management, and closure for commercials account management.- Assisted IT Leadership in performing needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the business environment. - Balanced concurrent projects of varying priorities while maintaining minimal loss of productivity or quality in order to support the production environment and implement improvements in call volume reduction through defect reduction. - Presented release management strategies, tools, governance, and executive status to steering committees and senior management.- Managed allocation of program resources to meet work fluctuations, budget, and time constraints in the delivery process.

- Developed project plans, associated testing and/or pilots, and full launches for each organizational project as needed.- Determined how operational results will be tested and measured to remain accountable for on-going progress measurement.- Communicated project status issues, risks, and results of project costs to key stakeholders to negotiate and align on expectations.- Facilitated weekly project planning meetings for 50 team members to ensure that all Release Management requirements and deadlines were met prior to implementation including targeted install timelines, identification of interface applications, outage dates/times, customer impacts, line of business validations, and RFC approvals.- Collaborated directly with the IT & Development teams in strategic and tactical cross-functional matters to ensure quality.

- Directed activities of global Software Testing teams related to functional testing, development and functional project specifications, and releases for Agile and Waterfall process methodologies.- Designed the Automation Testing Framework for the functional and regression testing while remaining actively involved in the creation and review of manual and automated test scripts.- Consulted with sales, product management, technology, and professional services teams to align on project engagements, timelines, and estimate testing efforts for each project included any necessary negotiations to ensure commercial viability.- Promoted quality goals and achievements across the organization and educated team members on Quality Assurance initiatives.- Created QA policies, procedures, and processes of each product prior to “going live” for premier end user experience.

- Consulted with sales, product management, technology, and professional services to plan project engagements and timelines.- Launched an automated testing strategy using Silk Test to improve on Quality Assurance effectiveness and efficiency by leveraging an increased percentage of automated tests for both functional and regression testing.- Designed and created standard operating procedure documentation that facilitated installations for release engineers and project teams.- Scheduled and managed implementation tasks, deployment activities, and coverage schedules for release engineers. - Collaborated with Product Management and Engineering teams to ensure that test strategies and scripts are detailed and robust.- Initiated Quality Assurance Center of Excellence to define and implement consistent processes and practices to be used throughout A.D.A.M. Platform & Technology Group.

- Successfully implemented company’s short- and long-term strategic objectives while delivering maximum profits and growth.- Acted as change agent to foster a customer-centric, quality-oriented culture, while driving measurable business improvements. - Assumed overall responsibility for performance of value stream improvement while delegating authority as needed. - Provided expertise and best practices regarding assigned tools & methodologies, quality management, and team leadership.- Managed and supervised all Test Team members between the United States and Eastern Europe office. - Coordinated Global User Acceptance platform testing and worked directly with clients for smooth implementation.- Established the testing automation team to maintain automated testing procedures and minimize the amount of time and effort necessary to verify platforms during routine code moves, non-routine outages, and new product and client development testing.

- Designed and managed technical support operations, quality assurance, and technical documentation team.- Provided specialized leadership, technology expertise and project management skills, to effectively achieve customer expectations and stakeholder objectives throughout the information technology project development life cycle.- Managed new development requests, as well as enhancements to existing functionality to be submitted to development and QA groups.- Evaluated and improved web and client/server applications using Automated Software quality tools.- Oversaw all phases of project personnel management relating to project including defining the skills required, selecting candidates, assigning training, and measuring performance.- Provided monthly and quarterly departmental status reports to Vice President and CEO.- Worked with channel partners, providing updates on training, technical support, project management, and problems solving.- Developed multi-step test scenarios to represent the most typical activities of users.

- Designed and implemented quality assurance, technical support, and software testing procedures for support call tracking database. - Initiated analysis and design for test plans and documented test procedures for functional specification testing. - Purchased and implemented rational automated testing tools for quality assurance department.- Provided problem analysis and technical support to all Galaxy Scientific Corporation Customers.- Provided technical support and quality assurance training for junior staff to enforce technical support and quality assurance procedures as defined by ISO9000. - Provided weekly status reports to program manager on quality assurance & technical support.- Successfully managed source code/version control by using Microsoft Visual SourceSafe.- Interacted with software developers on a regular basis to discuss current problems, enhancements, and issues.- Conducted formal hardware research, evaluation, and testing in conjunction with proprietary software deployment. - Initiated hardware testing and troubleshooting of existing peripherals and researched new hardware technologies.