Mushtaq Ahamed

Mushtaq Ahamed Email and Phone Number

Project Manager/Training & Development/Service Delivery Management @ Compuage Infocom Ltd
bombay, maharashtra, india
Mushtaq Ahamed's Location
Bengaluru, Karnataka, India, India
Mushtaq Ahamed's Contact Details

Mushtaq Ahamed work email

Mushtaq Ahamed personal email

About Mushtaq Ahamed

An incisive leader with 20+ years of experience in Service Delivery Management, Service program, Projects/ Partner management, Inventory planning and business insight leading to consistent rise in revenue & profits, demonstrating understanding of market/business dynamics, interfacing among key stake holders & customers for achieving deeper penetration & increase market share.Vision:To be resourceful ever and realizing my potential to contribute in the growth of the organization. To maximize resources to develop & enhance core competencies for creating & sustaining competitive advantage in the industry. A learner for life.Competencies & Operational ExpertiseProfit Center Operations:Setting up business goals, strategizing and robust execution to accomplish them.Account Delivery Manager: Organization & supervision of People, Process &Technologies.Channel development / Service Operations:Optimization of resources & partners to achieve 'win-win’ outcome.Customer Focus:Demonstrate a concern for the needs and expectations of customers to create WOW experiences.Supply Chain Mgmt:Setting up distribution hubs, lean inventory management to ensure positive cash flow.Strategizing & Human Resource Development: Identifying training needs & delivering programs to upgrade team members.Cost Management:Budgeting & Control on operational expenses & re-engineering.M.I.S. Management: Regular analysis of CRM for Channel &Customer perceptions, service systems, receivables, inventory, defectives & Partner payouts. Dedicated to maintaining high quality standards in ISO environment & CRM

Mushtaq Ahamed's Current Company Details
Compuage Infocom Ltd

Compuage Infocom Ltd

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Project Manager/Training & Development/Service Delivery Management
bombay, maharashtra, india
Website:
compuageindia.com
Employees:
600
Mushtaq Ahamed Work Experience Details
  • Compuage Infocom Ltd
    Project Manager/Training And Development/Service Delivery Management
    Compuage Infocom Ltd Apr 2021 - Present
    Bengaluru, Karnataka, India
    Compuage Infocom Ltd is a National Distribution and Service Partner for ASUS, Xerox, HP, Emerson, Lexmark, Pearson, Altech Lansing and many more IT Products & peripheral brands.KRA: Managing End to End warranty Service delivery & ensuring SLA compliance, Customer & OEM Satisfaction & Profit center operations of Pan India Compuage Branches.>Implementing service plans and procedures to accomplish execution of ‘end to end’ processes at Service Centers for Onsite and Carry-in calls in Company Owned Branches of Pan India.>Achieving Weekly SLAs in KPIs, QC, TAT, Inventory, Cost control & OOW revenue. >New Service Center deployment as per OEM requirements & imparting service training through technical teams to achieve optimum service coverage & reach.>Extend Support to secondary & tertiary sales for Dealer & Customer Satisfaction that builds confidence in service to strengthen the ‘Width of Distribution’.
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  • Compuage Infocom Ltd
    Service Delivery Manager
    Compuage Infocom Ltd Feb 2017 - Mar 2021
    Bengaluru Area, India
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  • Spice Mobility Ltd
    Regional Service Manager
    Spice Mobility Ltd Dec 2012 - Jun 2016
    Bengaluru Area, India
    Spice is one of the pioneers and fastest growing mobile devices brand with a market share of nearly 5% of the Indian mobile devices market. KRA:Responsible for ensuring WOW experience to customers and Brand perception management.>Implementing service plans and procedures, ensuring accomplishment of ‘end to end’ processes at Service Centers, State Service heads & L4 Repair center. >Regular expansion of service network, setting up of service partners & imparting service training through technical teams to achieve optimum service reach. >Focusing on SLA performance in TAT, Cost Opt & Increase in Service revenue. >Channel Satisfaction (Distributors & Retailer) Support to secondary & tertiary sales to build confidence in service to strengthen the ‘Width of Distribution’.Achievements and Milestones:*Significantly maintained MSL at all times for spares & hence less than 1% pending complaints with SLA achievement of 90%.*Achieved 100% Zero Defect Day at the end of every Quarter. *Successfully conducted Customer Care Program such as Service at your Doorstep and Free Service campaigns. *Distinction of changing the attitude with overall service perception, received appreciation by the Top Management.
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  • Intarvo Technologies Limited & Servepro
    Sr. Manager- Partner Programs & Service Delivery
    Intarvo Technologies Limited & Servepro Jun 2010 - Dec 2012
    Bangalore
    inTarvo Technologies Ltd (formerly known as RT Outsourcing Services Limited) is India's leading provider of Integrated Lifecycle Management.Provide advance repairs/refurbishment support to OEMS.ServePro (100% subsidiary of inTarvoTechnologies Limited) specializes in creating andmanaging regular warranty/extended warranty/Life cycle management for IT, Mobile, Consumer Electronics & Home Appliances plus Tech-Support plans for IT Products.KRA:Implementing delivery strategies for ensuring WOW experience to customers. >Accountable for Service delivery for Smart Phones/tablets, Laptops/NB & Consumer Electronic product segments. >Planning roadmap with the Projects. Understanding, meeting & mapping LOB business requirements into seamless service deployment for pan India Coverage.>Identify, build, implement, measure failures versus accruals & inventory management for all warranty sales initiatives for the Client/Vendor to manage P&L in each product group.>Partner with the other associated Service Operations teams towards ensuring customer delight, revenue enhancement & cost optimization initiatives.
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  • Intex Technologies (India) Ltd.
    Regional Manager- Customer Service (South)
    Intex Technologies (India) Ltd. Sep 2009 - Jun 2010
    IntexTechnologies Ltdis a 13-year-old IT Hardware, Mobile Phones and Electronics Company, headquartered at New Delhi having pan-India presence though its own network of 28 branches, 2 regional offices, 300+ service centers/ Partners. Brand 'Intex' covers Mobile Phones, Desktops, Netbooks, LCD, DVD players, Multimedia Speakers, UPS, Cabinets, Head-phones & Web Cameras.KRA:Responsible Operations, Service delivery & development by setting the Regional/Area Service operations outsourced to ASPs by achieving desired service levels, resolving escalations from Customer, Distribution/Sales & Retail Channel.
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  • Accel Frontline Ltd
    Regional Manager- Customer Service Operations
    Accel Frontline Ltd Mar 2006 - Jun 2007
    Mumbai Area, India
    Accel is a Global IT Service organization for IT solutions & technical support for world-class brands. The TRS (BPO) division provides Technical warranty support for Sony Ericsson, O2, Sagem & Fly- Mobile phones; Xerox, Lexmark, Brother & HP - Printers; Seagate & Kingston for Hard disks & Memory products.KRA: Proactively driven teams/channel partners through systems & procedures to improve the technical quality of service deliverable s to customers, developing performance metrics & benchmarks to attain outstanding service levels to exceed customer/vendor satisfaction with improvement initiatives to identify training needs and facilitate team members to enhance the quality of service delivery & customer experience.
  • Kores India Ltd
    Branch Service Manager- Karnataka & Maharashtra
    Kores India Ltd Apr 2000 - Feb 2006
    Mumbai Area, India & Bangalore
    Kores India Ltd represents international premium brands (Banking & Office Automation) in India like De La Rue-UK, Rototype- Italy, Walther-Germany, Currency Sorters from BEB Switzerland &Riso Kagaku- Japan Leading service operations of Karnataka region from Bangalore Branch from Feb 01- April 05. Mumbai Operations in May 2005 with additional responsibility of ADM for Major Accounts.KRA: Lead a dedicated service team of 50 personnel with influence over technical input to the process of developing high value, long term accounts & customer focused drive to cross annual sales revenue to 650 Lac of Maharashtra & Goa territories.
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  • M/S.Canar Office Systems Co.
    Area Manager- Yanbu Region
    M/S.Canar Office Systems Co. Jul 1991 - Dec 1998
    Saudi Arabia
    Canar Office System is the authorised business partner for Ricoh Office Automation Products in Saudi Arabia.KRA: Accountable for managing the total sales & service operations of Yanbu District, through Company Technicians. Significantly maintained MSL at all times for spares & hence less than 1% pending complaints. Achieved a zero defective stock set at Warehouse.Successfully conducted Customer Care Program such as “Service at your Doorstep” & “Free Service camps”. Distinction of changing the total scenario of service perception and received appreciation by the Top Management for the same.
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  • Dynavox Electronics Ltd
    Service Engineer
    Dynavox Electronics Ltd 1990 - Jul 1991
    Mumbai
    Dynavox was the first manuacturing unit of Canon Photocopiers in India.Appointed as Trainee Engineer with franchise and later absorbed in the company for Field Sales and Service engineer.

Mushtaq Ahamed Skills

Service Delivery Team Management Crm Outsourcing Vendor Management Management Key Account Management Strategy Operations Management Analysis Customer Service Business Development Project Planning Team Building Business Strategy Budgets Channel Partners Inventory Management Mis Performance Management Organizational Development Strategic Planning Service Management It Service Management Sales Operations Employee Engagement Process Improvement Procurement Planning Profit Problem Solving Sla Customer Relations Budgeting Channel Management Vendor Relations Operation

Mushtaq Ahamed Education Details

Frequently Asked Questions about Mushtaq Ahamed

What company does Mushtaq Ahamed work for?

Mushtaq Ahamed works for Compuage Infocom Ltd

What is Mushtaq Ahamed's role at the current company?

Mushtaq Ahamed's current role is Project Manager/Training & Development/Service Delivery Management.

What is Mushtaq Ahamed's email address?

Mushtaq Ahamed's email address is mu****@****ail.com

What schools did Mushtaq Ahamed attend?

Mushtaq Ahamed attended Prin. L.n. Wellingkar Institute Of Mgt. Develop, Institute Of Human Resource Development- Chennai, Tata Institute Of Social Sciences, M.h. Saboo Siddik College Of Engineering, Trainers Forum.

What skills is Mushtaq Ahamed known for?

Mushtaq Ahamed has skills like Service Delivery, Team Management, Crm, Outsourcing, Vendor Management, Management, Key Account Management, Strategy, Operations Management, Analysis, Customer Service, Business Development.

Who are Mushtaq Ahamed's colleagues?

Mushtaq Ahamed's colleagues are Bilma C, Funivasity Nishantha, Vishal Singh Bhadoriya, Chitra Kumari, Prathamesh Chavan, Jinu Jin, Siva K.

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