• Being the primary point of contact and handling a total of 8 clients while maintaining a fruitful relationship with them post the go-live stage.• Performing in-depth analysis and creating custom reports/dashboards using Power BI and DAX to showcase the key metrics and overall performance trends specific to each client.• Querying specific data points from My SQL database as and whenever required for further analysis.• Tracking the bot's health and performance and… Show more • Being the primary point of contact and handling a total of 8 clients while maintaining a fruitful relationship with them post the go-live stage.• Performing in-depth analysis and creating custom reports/dashboards using Power BI and DAX to showcase the key metrics and overall performance trends specific to each client.• Querying specific data points from My SQL database as and whenever required for further analysis.• Tracking the bot's health and performance and suggesting suitable measures for improvement in the same based upon the insights derived from past data.• Acting as a bridge between the client and all the other cross-functional teams to provide relevant support.• Conducting Monthly and Quarterly Business Reviews with the stakeholders to keep them engaged and informed about the business level impacts. Show less