With over 15 years experience in Hosting Industry I have in-depth knowledge and hands on experience in Microsoft Technologies pertaining to Traditional and Enterprise Hosting i.e. XaaS.As "Level-III Enterprise Services Engineer":To commute directly with clients from across the globe for high priority and complex issues escalated by Level-1 and Level-2.As "Manager Enterprise Support":To promote professionalism, strong skills, inculcate sense of responsibility and give confidence to the team to excel in their field.- Defined and articulated SOPs for Support Team to handle day to day tasks.- SOPs for Deployment and Integration Product related projects of ALL Sizes.- Defined and articulated SOPs for Technical Writing.- Specialist in our flagship product (MachPanel Automation Solution).- Successfully completed countless deployments and integration projects.- Designed and conducted unlimited online trainings for clients from all across the globe.- Conducted and assisted with Sales Demos to confirm client purchases convincingly.- Solution architect / lead analyst for MachPanel Web Hosting Extension.Expertise in Exchange 2019, Exchange 2016, Exchange 2013, Exchange 2010 (hosting and non-hosting modes), 2007.Well-versed to Plan, Deploy and Integrate all versions of Microsoft Exchange with MachPanel and Migration from any platform to MachPanel Integrated Platform.
