As an experienced IT professional with a focus on service delivery management, I have a proven track record of managing P&L, driving customer satisfaction, and leading high-performing teams. With my expertise in ITIL and solution architecture, I have been instrumental in delivering world-class service and solutions to clients.My passion for building and maintaining strong customer relationships has been a key driver of my success in managing accounts. By understanding customer needs and providing tailored solutions, I have consistently exceeded expectations and driven growth.As a delivery leader for a team of 120+ FTEs, I understand the importance of effective leadership and collaboration in driving success. My focus on shift left strategies has led to improved service delivery and reduced costs, and my experience in transitioning and leading digital transformations has helped organizations stay ahead of the curve.My deep understanding of the hospitality industry has been integral to my success in delivering exceptional service and solutions. Through my commitment to continuous improvement, I have been able to identify opportunities for growth and drive success for both clients and the business.Overall, my expertise in ITIL, solution architecture, service delivery management, and hospitality, combined with my passion for leadership and continual improvement, make me an asset to any organization looking to achieve success in the IT industry.