Delivery Manager
CurrentThese are the various responsibilities that I am accountable for in my current role:Delivery management to ensure that customer expectations are met and value is delivered by the supply side in the area of infrastructure support.Customer relationship management to understand and define customer value, and ensure that it is delivered throughout the project life-cycle.Risk management to identify, communicate, handle, and minimize risks during the project life-cycle, as well as manage any issues or escalations.Business P&L management, including forecasting and managing top-line and bottom-line targets, communicating and managing changes, and achieving business goals.Resource management to acquire, upgrade, manage and retain talent, promote career progression, and maintain employee motivation for a team of over 120 FTEs.Reporting & governance to oversee all aspects of project governance, measure and report KPIs, implement continual improvements, and communicate progress to stakeholders.Other program management activities such as vendor management, contract management, ensuring compliance with quality frameworks and certification standards, and managing the invoicing process while complying with finance processes.Acting as the focal point for all demand and supply side stakeholders to facilitate collaboration and communication among all parties to ensure that project and organizational objectives are met
