Innovative and strategic Program Director with a diverse background across Airlines, Media, Retail, and IT, leading high-impact, budget-conscious digital transformations that deliver business-critical, revenue-focused results.I have a proven track record of managing complex, high-value projects and driving digital and technical innovation using both Agile and Waterfall methodologies. My expertise spans Airline Revenue Management, Digital Innovation, Loyalty Programs, and the IT industry, where I align technology solutions with business goals to fuel growth and maximize ROI.I excel at leading cross-functional, high-performing teams and fostering an environment of collaboration and excellence. As a Certified NLP Practitioner, I bring a unique approach to leadership and team motivation, driving engagement in fast-paced environments. I have successfully managed digital transformation initiatives, IT strategy development, and project governance, focusing on budget optimization and efficiency.My passion for innovation, particularly in artificial intelligence, allows me to identify opportunities for disruptive growth and enhance product performance. I pursue ongoing training and ideas to leverage AI in business, driving sustainable success. With a strong foundation in IT strategy and emerging technologies, I partner with C-level executives to evolve strategic visions and build robust product roadmaps.Key Achievements:• Delivered the award-winning first customer-facing mobile app for Etihad Airways, achieving five times more revenue gains than forecasted.• Facilitated the first mobile app featuring a seamless miles redemption proposition for Etihad Loyalty members, integrating multiple systems within 60% of budget.• Implemented the first AI-powered chatbot for Etihad Airways.• Designed and implemented the digital strategy for Dubai Media Incorporated, transitioning TV and radio broadcasting services online.Accreditations:• Pursuing Doctorate of Business Administration (DBA)• MBA from the University of Wollongong, Dubai• BSc from the University of Mumbai• Microsoft Azure Fundamentals• Microsoft Azure AI Fundamentals• IBM - Applied Artificial Intelligence• Certified SAFe Agilist• Certified SAFe Scrum Master• Certified Professional Scrum MasterLet’s connect to explore collaboration on driving innovation and success! I’m eager to share insights and discuss new opportunities.
Listed skills include Project Management, Business Requirements Analysis, Web Technologies, Problem Solving, and 24 others.
