Shailee Patel Email & Phone Number

Toronto, Canada Area

- Perform investigation and research of disputes and suspicious or fraudulent activities as needed- Assist in the control, evaluation, and response to:- Any serious irregular activity, such as fraud, kiting, money laundering or serious incidence of non-compliance.- Negative trends and any known or perceived weaknesses in policies, practices, procedures, systems, or training which could lead to non-compliance.- Recommend and monitor action plans to correct:- Responsible for Federal and Banking Regulatory Compliance including OFAC to ensure we are compliant with all necessary bank regulations- Assist with the creation, testing, and implementation of disaster recovery and business resumption plans- Daily tasks include reconciliation of all wire systems, ensure accuracy of balances and posting of wires- Responsibilities include working with other departments to authenticate wires with the originator- All outgoing wires are processed within the established SLA following the bank’s procedures and controls- Handle all wire tracers and investigations received from other banks or internally from branches or other departments within the bank, monitor unclaimed wires ensuring timely resolution and correction- Flexible working schedules to meet the banks goals and daily business requirements- Research and respond to any wire related inquiries received from other financial institutions

Toronto, Canada Area

- Thorough knowledge of Bank’s online interactive systems including AS-400, BESS, FFT, Genesys, intra-link, Salesforce, DMT, Lotus-notes, MS-Office products - Manually processes wire transfers with speed and accuracy- Processing incoming and outgoing wire transfer payments after reviewing wire documentation for completeness, accuracy and authorization- Processes and dealing with the complex Foreign Exchange wire payments and Investment payments- Processes the Incoming Loan Payments- Maintaining confidentiality of Bank and customer information while communicating with clients- Reconciles data and creates reports for internal investigations and on going projects within the team- Ensuring necessary corrections are made as identified through exception reporting- Actively addressing the client’s operational issues or concerns.- Effectively handles all the inquiries received from the customers and responds to them or redirects their inquiry to responsible department for timely process- Always looking for opportunities to simplify, eliminate or automate activities to improve overall productivity and service

Toronto, Canada Area

• Developed Database Procedures, Functions, Packages and Database Triggers for various projects for different clients• Analyzed existing transactional database schemas and updated• Developed scripts for various reports based on end user requirements• Developed and executed unit tests• Created full range of documentation of new software modules for deployment• Developed and executed unit tests• Created full range of documentation of new software modules for deployment• Analyzed data requirements and developed data logical models• Debugged and troubleshooted legacy applications

Toronto, Canada Area

• Responsible for generating ideas, and executing policies to build sales through partnering with community organizations and businesses • Responsible for keeping controllable costs low • Assisted with conducting performance appraisals • Overall shift execution through delivery of outstanding guest service in a casual dining establishment by offering friendly interaction, requesting feedback on individual dining experiences, providing immediate attention to customer complaints and communicating with staff• Ensured hiring and retention of quality service team employees through continual training, motivation, team building, and development on providing 100% guest satisfaction

Bolton, Ontario

•Reviewed of inventory & follow up on out of stocks to confirm next availability; communicating cuts on orders to the customer keeping the Sales Manager informed•Price validation. Analyzed pricing errors on orders and following up to resolve.•Watched & managed time and inventory sensitive orders to ensure customer satisfaction•Attended Sales calls to resolve issues/improve performance•Uses business knowledge of customer to appropriate respond viable solutions•Key communication with buyers and Customer Business Managers regarding any issues with the above (i.e.: order integrity, pricing, out of stocks, accuracy of data, delivery dates)

Mississauga, Ontario

● Balance service with costs to ensure profitability● Promote guest satisfaction to steady repeat business● Coach / schedule servers to maximum levels of performance● Monitor BOG for consistent sanitation, food quality and presentation● Purchase / control inventory with attention to budget guidelines

Computer Systems Technician Software Engineering, Computer Software Technology/Technician, B

Diploma In Information Technology, 3.0 Gpa

Certificate In Risk Management, Risk Management