Lead User Experience Designer and Qualitative User Researcher creating web and native tools for Apple Care customer support.

Managing operations to design, supply, and install the custom closet systems and cabinets.

Lead experience designer of Kohl’s mobile app Payment solutions: Kohl's Pay, third-party payment integration for Apple Pay and MasterPass, Charge card- one-touch pay, and Kohl’s Wallet.Designed customer journey maps, interaction flows, wireframes, interactive prototypes, detailed annotations- pretty much everything for a concept to move forward with visuals and implementation. Verified new designs through usability testing and field research. Presented designs to the extended team, project managers, product owners, and developers.

Design Interactions for Data Visualization and web tooling UIs.Create detailed layouts, high fidelity visual specifications, and CSS/HTML code snippets to web front end software developers.Leading Visual design of IBM Big Data software applications – BigInsights and Streams. BigInsights and Streams are cloud based data visualization and monitoring software for system administrators and app developers.Improve and modernize look and feel of numerous web interfaces such as task launcher, welcome pages, dashboards, and admin consoles.Design conceptual Interactive models to provide overview of the products for the customer information center of the software applications.Develop compelling and consistent Iconography, meaningful metaphors, and vector based graphics. Maintain and held the legal rights of originality of the artifacts. Increase efficiency by introducing font based icons.Provide validation of the designs through usability Testing. Involve in the ease of use assessment of the products by determining objective and subjective results.Work closely with developers and project managers in agile development process. Maintain and hold the legal rights of originality of the artifacts.Moderate usability Testing and provide validation of the designs. Involved in the ease of use assessment of the products by determining objective and subjective results.

Designed and developed web and mobile interaction design projects such as CRM, TV interface, web pages and mobile applications.Conducted usability studies, heuristic evaluation, user research, and technical writing projects.Developed illustrations, icons, color guides, and templates for visual design projects.Designed Interactive websites, web applications, Webinars, and Online learning.Developed content management system and Learning management system for professional individuals and small companies with the collaboration of programmers.

Created on-Line training courses using e-learning tools like Articulate, Adobe Captivate, and Flash. Designed interfaces and author menus of the DVDs. Oversaw and maintained the look and feel of the company’s training materials.Project managed the production of any multimedia related content including Videos, Animations, and Training/ Marketing materials. Managed the department’s media and other visual design projects.Created 3D installation animations by generating 3D product models and texturing, lighting, and rendering them (these animations are used in the training as well as for marketing purposes).Designed and produced study guides (print materials) and instructional videos. Directed and managed editing and production of product-installation training videos for job-site installers. Worked closely with instructional designers to develop scripts.Created 3D Animation featured at the Disney Epcot “Storm-struck” attraction (2007-2010). Pictures and references available on request.