Shailender Sharma Email and Phone Number
Shailender Sharma work email
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Shailender Sharma personal email
I am a self-motivated and meticulous service marketing team lead with an excellent 20+ years of background in the Two Wheeler/ Automobile industry. Proficiency in providing Technical support on new product stabilization, Product Monitoring, Analytics, Market Surveys & Studies and be recognized as an excellent support provider by enhancing Customer product experience.Strong skill on two wheeler product knowledge, understanding consumer needs, new product development, Product Technical support, Team and System development, Data analysis and interpretation skill with an approach: Proactive -> Analytical -> Interpretative -> Logical -> Customer focused Results-driven, goal-oriented and looking form my next challenge to leverage an effective background into a Business strategies, Information Technology, Service Marketing and Market Research role with a progressive organization.Area Of Interest: New Product Development Process , Big data handling and Analytics, Customer Service Marketing , Market Surveys. Product Monitoring, Technical Feedback analysis and interpretation. Field Technical Support. CSI, SAP & DMS, Service IT portal development.
Hero Motocorp Ltd
View- Website:
- heromotocorp.com/en-bd
- Employees:
- 52
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Head Of Department, Product Monitoring Group, Senior ManagerHero Motocorp LtdDelhi, India
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Head Of Department, Product Monitoring Group, Senior ManagerHero Motocorp Ltd Apr 2016 - PresentNew Delhi -
Manager: Product Monitoring GroupHero Motocorp Ltd Apr 2014 - Mar 2016New Delhi Area, IndiaMy responsibilities included to lead team PMG and handle department on operational and functional area to achieve organizational goals.• PAN India support on product technical issues, rectification support, first hand product feedback evaluation, coordination with Quality assurance, Manufacturing plant, R &D, IT for seamless support to field.• Paint process support developed for metal body Scooters• Service process lead: Technology partners - Engine Engineering (Italy), Magnite Marelli (Italy) for new product development.• PDx process stage wise involvement for new product development• Technical report management system transformation and PDI report process incorporation.• Successful carried Market Quality Surveys on New product launched.
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Associate Manager: Product Monitoring GroupHero Motocorp Ltd Dec 2011 - Mar 2014New Delhi Area, IndiaMy responsibilities included Sub Section head to transform and set up systems in the Product Monitoring management • Technical and competitors studies carried for new product development• Mega Service Camp coordination and technical support to field service• Diagnostic tool development for Immoblizer system introduced in Motorcycle and Scooter.• Represented Hero Moto Corp (Technical support) for MTV Hero Roadies Leg 9 in USA.• Kenda Tyre and continental warranty process policy drafted w.r.t. Hero MotoCorp Dealers and training lead Pan India.• Consistent monitoring on maintenance free battery performance in market supplied by Exide• Successful carried Market Quality Surveys on New product launched (Brand Transaction).
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Associate Manager: Warranty ManagementHero Motocorp Ltd Apr 2009 - Nov 2011New Delhi Area, IndiaMy responsibilities included Sub Section lead to handle warranty settlement both on Technical and commercial aspects, Information Technology process development lead, Technical MIS, Trend and Data analysis, Warranty reduction Projects in the Warranty management. • Zonal Warranty head for the North zone on warranty settlement process & monitoring.• DMS Oracle (Hero Connect) Warranty module development, process, testing, FSC module support.• Team development and warranty reduction on Engine Parts and critical technical issue support.• Warranty Policy E-Module development.
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Deputy Manager: Warranty ManagementHero Motocorp Ltd Apr 2009 - Mar 2010New Delhi Area, IndiaMy responsibilities included North Zone lead to handle warranty settlement both on Technical and commercial aspects, Process development on Automation and digitization of manual reports, Technical MIS, Warranty reduction Projects in the Warranty management. • Zonal Warranty head for the North zone on warranty settlement process, monitoring & MIS.• Online warranty Portal development and development in Hero MotoCorp biz Portal with 100 % success in Go LIVE as per the plan.• Successfully managed training session Pan India on online warranty process.• Spare Part warranty process development in SAP.• SAP based Transaction development for Analytics and Automation of process.
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Senior Engineer: Warranty ManagementHero Motocorp Ltd Apr 2007 - Mar 2009New Delhi Area, IndiaMy responsibilities included South Zone lead to handle warranty settlement both on Technical and commercial aspects, Technical MIS, Warranty reduction Projects in the Warranty management. • Warranty Training module development and cascading session for improvement in warranty submission, Supplier information, best practices of warranty management.• Successful Implementation from manual to MS based XML warranty submission: Team lead for PAN India training Sessions on hands on implementation, technical support on initiative of paperless warranty submission.• Spare parts warranty policy draft submission.--> Awarded for Exceptional performance in FY 09.
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Engineer: Warranty Management & Accidental Repair SupportHero Motocorp Ltd Jan 2005 - Mar 2007New Delhi Area, IndiaJoined Hero MotoCorp Ltd (Erstwhile Hero Honda) in Jan 2005. My responsibilities included to handle warranty settlement both on Technical & Commercial aspects and Accidental repair support. • Core member MS Access based warranty system setup.• Zonal head for the South and East Warranty settlement process.• Dealing with insurance company surveyor for vehicle inspection and estimation.• System development of automation in Accidental repair section and timely repair in coordination with Plant.
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Technical Support EngineerHero Honda Feb 2012 - Mar 2012United StatesIndependently handled Technical Support lead on Hero Karizma ZMR for the Roadies 9 Leg in USA (San Francisco, Death Valley, Las Vegas, Los Angles)
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Executive Engineer: Technical SupportAsha Enterprises Pvt. Ltd, New Delhi Dec 1999 - Dec 2004New DelhiMy responsibilities included to support on Servicing, Fault diagnosis, Maintenance of construction equipment’s, four stroke petrol generators, water pumps, & general-purpose engines used in construction projects.• Learned both professional experience and higher academic growth during this period.
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National Apprentice Certification, Government Of IndiaDelhi Transport Corporation Dec 1998 - Nov 1999New Delhi Area, IndiaThis is a National Apprentice program awared by certificate.Experience of working in the servicing and operational department and workshops• Worked as Apprentice Trainee in Central workshops and depots of D.T.C world largest CNG fleet.• Servicing of diesel engine vehicles of TATA’s and Ashok Leyland in D.T.C.• Hands on experience of the technical aspects on dismantling and assembly of major operational areas: Fuel Injection, Diesel/ CNG Engine, Synchronized and constant mesh Gear box, Differential, Brake system, Steering system, auto electrical system, etc.
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Technical Support EngineerHonda Siel Power Products Ltd Apr 1998 - Nov 1998New Delhi Area, IndiaMy responsibilities included technical support in Company Service center on Servicing operations, Customer service interface and warranty claims settlement process• Hands-on experience learning in Servicing and repair of Portable genets and Water pumps.• Spare parts ware house management learning experience.• Technical Support on Parts catalogue preparation operation.
Shailender Sharma Skills
Shailender Sharma Education Details
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Pusa Institue Of Technology, Board Of Technical Education, New Delhi68 %
Frequently Asked Questions about Shailender Sharma
What company does Shailender Sharma work for?
Shailender Sharma works for Hero Motocorp Ltd
What is Shailender Sharma's role at the current company?
Shailender Sharma's current role is Head of Department, Product Monitoring Group, Senior Manager.
What is Shailender Sharma's email address?
Shailender Sharma's email address is sh****@****orp.com
What schools did Shailender Sharma attend?
Shailender Sharma attended Delhi School Of Management, Delhi Technological University, Delhi College Of Engineering, Pusa Institue Of Technology, Board Of Technical Education, New Delhi.
What skills is Shailender Sharma known for?
Shailender Sharma has skills like Data Analysis, Analytical Skills, Customer Surveys, Team Building, Product Development, Analysis And Interpretation Skill.
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