Shailender Gaud Email & Phone Number

Experienced Operations Professional history of working in the ITES Industry. Skilled in MS-Word – Formatting, MS-Word various templates like CVs, HR documents and Legal Documents, Invoice Processing, Form Filling process, Customer Service, Process Improvement, Performance Management, Lead generation, and database building, Employee Engagement & Retention, Leadership, and Team Management.KEY ROLES: • Managed an MS-Word formatting Process, MS Word Formatting for various Industry based templates like, CVs, HR documents and Legal Documents.• Service Delivery, Service-Level Agreements (SLA), Customer Relationship Management (CRM), and Workforce Management.• Runs a campaign for lead generation for the internal requirement to achieve the objective within defined SLA parameter in terms of budget, quantity, quality, and time-line.• Tools and technologies are continuously enhanced to maintain the Quality and the productivity of the team.• Adherence to SLA and cordial relationship with key stakeholders.• Maintained profit and loss of projects under control.SPECIALTIES: – MS-Word – Formatting, various templates CV, HR templates and Contract templates. Form processing, and customer support; Banking – Prepaid cards, and Wallets; RMG -Internal fulfillment and MIS (MS Excel).

Listed skills include Leadership, Management, Bpo, Business Process Re Engineering, and 7 others.

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  Manager, Customer And Professional Service

  Icertis

  Oct 2021 - Present - Pune, Maharashtra, India