Shailendra K. Email and Phone Number

• Created Tableau dashboards for team and senior managers, facilitating precise data-driven decisions. Additionally, delivered regional sales data to senior sales leaders for comprehensive insights.• Analyzed tutor and student data to strategically match language proficiencies, resulting in a 15% increase in tutor ratings. This approach enhanced operational efficiency, improved student-tutor interactions, and optimized tutor schedules.• Monitored Satisfaction Score Dynamics - Tracked changes in tutor satisfaction scores by examining various factors, such as student interaction metrics like the number of hand raises, audio/video engagement, chat interactivity, and pre/post-session requisites.• Conducted 3000 plus mathematics online classes, clarifying doubts (one-on-one and one-to-many), and creating a positive learning environment for our students.• Facilitated platform enablement sessions for internal teams and helped them with the best practices related to the process.• Reviewed and conveyed feedback to improve the quality of the content impacting thousands of sessions daily.

• Analyzing previous year’s question papers and creating a blueprint for different government exams of all major categories impacting ~20 million users.• Created 15+ test series for government exams, content creation for test series, and YouTube videos for various government exams like banking, insurance, SSC, railways, defence, etc.• Use LMS (Learning Management System) for day-to-day operations like review, transliteration, and doubt-solving.• Handling 10+ freelancers, assigning work, reviewing tasks, and providing appropriate guidance. Also responsible for the training of new joiners.• Content planning, selection, formatting & technical review of Quantitative Aptitude Book (Best 4000 Smart Practice Questions for Banking/SSC).