Shailendra Kalgutkar Email & Phone Number

Mumbai, Mh, In

Santa Barbara, Ca, Us

• Strategic Leadership: Responsible for driving customer satisfaction, retention, and growth within the Asia-Pacific & ANZ region• Customer Relationship Management: Build & maintain strong relationships with key customer stakeholders. Serve as a trusted advisor to customers, providing strategic guidance and support, Proactively identify and address customer needs and challenges• Customer Retention & Growth: Develop & implement strategies to drive customer retention and expansion, Identify opportunities for upselling and cross-selling. Manage customer churn & implement strategies to reduce it• Operational Excellence: Leverage technology & data to data to optimize customer success operations Conduct regular performance reviews and analysis to identify areas for improvement and implement corrective actions• Stakeholder Engagement: Collaborate with cross functional teams, including sales, marketing product development & operations for the utmost customer experiences• Team Leadership & Development: Build & Lead high performing customer success team, Set clear objectives & key performance indicators (KPI) for the customer success team & regularly track progress. Hire, onboard, train & mentor team members. Foster culture of collaboration, innovation & customer centricity:

Responsible for relationship management of QAD & Customer organization to develop strong & long lasting relationship with the customers across the globe for Cloud business utilizing in depth knowledge of cloud computing business.Provide cloud computing consulting expertise to add value to customer business and help overcome their challenges by working very closely with number of cloud operations teamDevelop & build strong service delivery model for delivering utmost customer serviceContract & Service Level Agreement (SLA) management and ensure all the customer escalations and issues are addressed promptlyResponsible for CSAT (Customer Satisfaction) and develop, implement effective strategies to address customer pain points to make them reference cloud account

Bangalore, Karnataka, In

Managed Bank of America's merger program of Countrywide & Merrill Lynch for Risk Division at customer location in Charlotte USA Responsible for overall customer satisfaction with respect to overall delivery of the account.Plan, organize, monitor, and oversee multiple programs within a account to ensure we meet defined customer business objective. Manage/Mentor cross-functional teams to deliver defined program objectives on time, within budget, and with quality results.Develop account level business strategies along with engagement manager to foster the business growthBuild strong relationships with 'C' level executives of customer's organization and manage customer expectationsManaging employee retention, people management and performance management.

Armonk, New York, Ny, Us

Responsible for managing projects at customer site in USA - Macy's & Empire BCBSManage and execute multiple, larger cross divisional projects by working with various customer stakeholdersProvide technical solutions, establishing clear and achievable objectives, balancing competing demands for quality, scope, time & cost, develop and maintain project plan

Worked at customer site - American Express providing production support and carrying out development projects for acquisition system. This is a credit card issuance system for American Express for US, Europe and Canada

Mumbai, Maharashtra, In

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Engineering - Be, Mechanical Engineering