Shailendra Singh Email & Phone Number

North Sydney, Nsw, Au

Sydney Airport, Nsw, Au

My role is to lead the team supporting Sydney Airport's IT/OT infrastructure, communication networks and operational systems and services. To deliver continuous improvement in technology services for resilience and safe guarding the assets. To innovate for better customer experience, revenue and sustainability. These critical systems support Sydney Airport’s vision of delivering a world-class experience for its passengers; scope includes:• Passenger processing and security• Automation including biometrics, kiosks and bag drops• On-premise and cloud hosted infrastructure supporting up to 30,000 staff• Airport operational technology systems – baggage handling, security and CCTV• Corporate IT systems and services, cyber-security including ISO 27001Specific responsibilities include:• Management of operations team providing 24/7 support• ITIL and IT service management• Vendor and contract management• Stakeholder engagement and communication• Project support and management• Critical incident response teamSydney Airport is Australia's major international gateway, and an essential part of our transport network. In 2019, 43 million passengers were connected to 90 destinations worldwide. The airport makes a significant contribution to the local and national economies, generating $30.8 billion in economic activity a year, (equal to 6.4% of the NSW economy, or 2.2% of Australia’s GDP).

Sydney, Nsw, Au

Responsible for managing the Infrastructure, Network, hosting Technology services group within Scentre group. Working within a multi-disciplined technology team, for development of technology strategy, people management, service management, security, architecture, design, business case development, budget management, project delivery, contract management, vendor management and stakeholder management. Responsible for technical leadership and consulting to internal services group in the technology team and across multiple business stakeholders. Key Achievements:Continuous improvement of existing services and implementation of new technologies to streamline the business and improve staff engagement, customer satisfaction while delivering ongoing cost reductions and efficiencies through innovation, consolidation and optimisation. Significant projects that I led have included:• Technology deployment for mergers, acquisitions, joint ventures in AU and NZ• Data centre consolidation and co-location hosting (improved up time with annual savings of ~$1M).• Customer wifi contract renewal at 36 centres (delivering increase in sponsor’s revenue commitment, 15x increase in bandwidth, enhanced security features and substantial annual savings).• Network platform strategy, vendor procurement and core network upgrade delivering 2,500% increase in bandwidth across 40+ locations in Australia (annual savings of ~8%)• Storage platform strategy for on premise storage and backup, transition to cloud, edge services in centres (annual cost savings of ~$1.3M).• Demerger of Westfield Group and Scentre Group, requiring full separation of all infrastructure and technology services; 2-year program that touched every component of hardware and software, deployed with no unplanned outages, significant upgrades for 3,500 users (Windows 10, Office 365).• New Zealand infrastructure and network consolidation and integration to standardise core businesses throughout ANZ (annual cost savings)

Paris, Idf, Fr

Provide input and develop technology road map, provide technical direction to deliver the business plan and overall business objectives. Responsible for IT Service Delivery and team management of internal and external contractors in Sydney. Leading architecture, design and implementation of technology platform working with teams in AU, NZ, US and UK. Planning and management of budget. business case development, project and contract management. Stakeholder and Partner relationship management. Cyber security management. Manage technology component of business mergers & acquisitions.Key Achievements:Continuous improvement of existing services and implementation of new technologies to streamline the business and improve staff engagement, customer satisfaction while delivering ongoing cost reductions and efficiencies through innovation, consolidation and optimisation. Significant projects that I led have included:• Design and implementation of workplace technology supporting the new open-plan head office at 85 Castlereagh Street, resulting in a high employee engagement score (technology budget of ~$5M). • Technology deployment for mergers, acquisitions, joint ventures in UK, USA, NZ and Malaysia.• Global license consolidation amd deployed international wide area network (annual savings ~$2.5M)• Deployed Video Conferencing to 40 centres in Australia (reduced annual travel expenses by ~$800K)• Data centre consolidation and co-location hosting (improved uptime with annual savings of ~$500K

Responsible for business development and customer relationship management. Principal consultant for Infrastructure, Networks and telecommunication, architecture, design, implementation and technical documentation. Liaison between customers, vendors and development teamKey Achievements:Led the requirements gathering, design and development of an analytics tool to perform customer profiling for personalised product marketing. This was an accelerated development and achieved great insights of the customer to increase sales by 2% in the first year

Responsible to provide information systems (IS) services to IS customers, members, business partners (agents). Manage day to day operations and systems development function managing a team of user services and software developers (internal staff and external consultants). Assist business user’s define requirements, system design, development, implementation and project management. Design application software and data base undertake coding and testing, implementation and training Key Achievements:• IS organisation review and uplift to increase engagement and outcome for stakeholders • Introduced rigorous development, testing and release procedures and introducing Computer Aided Software Engineering Tools (CASE) for software development• Responsible for analysis, development and installation of major systems including Health Insurance, Membership and Financial accounting. This led to substantial business improvement by automation in customers service and financial reporting, reduction in time for claim processing and as a result cost efficiencies. • Appointed trustee, as the staff representative, of the staff superannuation fund