>Procured software, hardware and infrastructure required to meet programme demands.>Identified, addressed and either resolved or escalated project issues.>Generated significant annual savings by implementing new processes and reducing wasted resources.>Manage IT related daily user complain>Data Security & Internet Security>Maintain Exchange & Firewall Security>IT & Admin AMC maintenance>Manage office & Admin related work

>To support customer daily call log & provide solutions>Fulfil the requirement of customer enquiry>Regular self and engineer's update with current technologies

Responsibilities:>Accountable to lead the team for end-to-end Support of IT Operations for the Group including various group of companies.>Managing IT related procurement, deployment, operation and support for all subsidies of the group.Responsible for support of Navision, CRM, ensuring continues process compliance and process improvements.>Involved in technical assistance, advices to management so as to minimize overhead expenses and maximize productivity in all areas.>Planning and implementation of additions, deletions and major modifications to the supporting infrastructure.>Supporting network security at the central level as established by the corporate Security policies. Providing IT Services including administration of WAN, repair & return to service any faulty systems or assets of the Infrastructure.>Coordinating with vendors for supply and service contract negotiation, renewals and delivery.Performing routine team administration tasks as well as team development initiatives.

>Network consultant & (System Administrator Job) Managing / Maintaining Numbers of Sites Remotely>Handling escalated Server & Network Calls.>Coordinate with customer for smooth interactive functionality>Every 15 days visit to customer place maintains relationship with management.>Vendor coordination for IT equipment's installation and support services.>Coordinate various customer FSM / Field engineer's for technical support>Schedule The technical training for FSM / Filed engineer has to provide smooth services to the customer.>To guide site coordinators for daily activity reports.>Online Telephonic help / Support to Field Engineers.>Firewall remote installation and support.>Managing / maintaining the numbers of Sites issues.>NOC Management

>Desktop, Server & network Support

>Desktop Support Engineer

>Desktop Support Engineer