Leading teams developing ION MarketView Repo solution.Development / QA Process management and improvements.Setting up KPIs for the teams and ensuring that these are being followed.Profiling dev activities, performing descriptive data analysis for top management.

Set up and grew a team of 30+ L1 / L2 executives and managed global support model with more than 55+ clients worldwide.Improved client relationships by resolving escalated issues and offering consultations to clients.Proficient in creating, managing key business processes for Client Services and automating Support processes.Created KPIs for the team and generated reports for the top management.Identified and improved inefficiencies in operations, processes and flows, system configurations, and recommended solutions for clients.Involved in client trainings on the MarketView solution.Provided best practice advice to customers on software usage. Responsible for tracking, maintaining and resolving incident reports and customer support requests.Completely automated the issue tracking software.

Set up and grew the Performance Benchmarking team.Performed benchmarking of various features of ION MarketView application and provided recommendations to the development teams and clients to further optimize their application.

Created and managed the Platform Specialist team and automated the creation of data to be extracted for the client reports.Provided consultancy to the users of the ION MarketView application to improve their system performance and trading efficiency.

Created and mentored the BA and QA team.Defined the process and ensured that it is being followed properly.Prepared business requirement specification documents for the product (WinFITS).Created business test cases for clients and Dev / QA teams.Description of application:WinFITS is a front-office trading and risk-management system and supports the following set of securities:Treasuries: Bills, Notes, Bonds, WIs, Strips, TIPSAgencies: Discount, Callable, Putable, SinkableFutures: Treasury, Eurodollar, Fed Funds, LiborOptions: Treasury, FuturesMBS: TBAs, Pools

Worked as a business analyst for a commodity trading product (Contango).The job involved GAP document preparation, defining and refining the product roadmap, holding workshops and product trainings to the users, supporting the onsite business analysts.The area of expertise was establishing and implementation of Energy Trading and Risk Management system in European Electricity and Gas market.Initially worked as off-site business analyst and then in the role of on-site business analyst, successfully signed off and completed the implementation of Contango (ETRM product suite) at Eneco Energie (Rotterdam), The Netherlands, and American Electric Power, London.Promoted as Product Owner for the European Electricity Market product.

National Productivity Council - Under Ministry of Industries, Govt. of India|Management Consultancy | Quality Management System | Productivity Enhancement | Industrial Engg. | Six Sigma | Lean principles | Kaizen |Deployed various business transformation models in the areas of automobile sector, education sector, healthcare sector and many more.