Responsible for handling Top-45 High Revenue Customers Meeting High-Touch points in Customer management and meeting Service Level Agreements Owning the process management in driving Service Manager’s Nationally for Assurance management Reviewing National level Churn Program and adding controlling parameters in reducing Churn Revenue Reviewing Assurance Modules as Tech-Check and Meets for smooth customer assurance management Coordinating with respective NOC for Premium Customer and deployment for Service Improvement Plan for various services Complete Ownership of the service endorsed with Reliance for particular Key AccountsHighlights: Managed network operations and fault rectification for technical problems, addressed & resolved all issues related to performance for maximum network uptime of premium customers Facilitated process based training on Engagement module of Customer and Network Operation Center, as a part of assurance development effort for In-House Team and Premium Based Customers to enhance the customer experience Organized extensive reviews with team to understand potential & future requirements from territories like Data and Voice Products; identified risk, developed Mitigation plans Successfully took measures to ensure that applications are in line with requirements specified by clients Actively suggested process enhancements like Assurance Measurement to improve the overall operations as CVR Portal for Customer Service Manager; issue tracker of customer Potential Churn list –Revenue Based of Customer for Proactive measure; resolution of Non CPe/BT circuits for speedy resolution.

Managed Govt. Project and Assurance (Maharashtra Pollution Control Board (MPCB), Tea Board, Kolkata and Shipping India) in dealing with various RFP and legal terms for implementing and getting the same approved till Revenue recognized worth close to 150 Lacs Ensured effective service management for Banking Segments like “Bank of India” worth 550 Lacs, “Citibank” worth 350 Lacs, DCB Bank worth 128 Lacs and Many more in Services Assurance Managed high revenue customers for STM-16, STM-4, DS-3 Bandwidths service assurance to Management with customer satisfaction Generated revenue worth 2.8 crore for high-end customers from feasibility to collection Coordinated with departments like Planning Team, NOC Operation Team and Fixed Access Team for guaranteeing deliverables of various services Organizing Process based Training as a part of Assurance development effort for In-House Team and Premium Based Customers to enhance the customer experience Got ownership of the service endorsed with Reliance for particular key account. Designed exclusively RCOM network for Least Latency Network between NSE – to – BSE segment with less than 1 ms and bagged cumulative order of 6.9 Cr. worth Revenue against competitors

Managed major Stock Exchanges (NSE, BSE & MCX Exchanges in India, logistics, Banking & Financial verticals in the country Successfully delivered complex solutions & projects on MPLS VPN, ELL, Leased Lines, HSD & 3G Last Miles, IPLC & Internet to premium enterprise customers from industry verticals like NSE, BOI Bank, Citibank, Fullerton and L&T Showcased an upsurge of 400% faster implementation. Headed the team for delivering complex solutions & projects on MPLS VPN, ELL, Leased Lines, HSD & 3G last miles, IPLC & Internet to premium enterprise customers from all industry verticals like NSE, BOI Bank, Citibank, Fullerton and L&T Managed issues related with account mapping, comfort of customer, link deliveries, revenue collection and generation of new orders have been sorted out Coordinated with several departments for guaranteeing deliverables of various services within targeted date for high-value customer Managed Government Project (Maharashtra Pollution Control Board (MPCB), Tea board, Kolkata & Shipping India) in dealing with various RFP and legal terms in implementing and got the same approved till revenue recognized worth close to 150 Lacs Bagged Top Performance Award in Internal Reliance Circle in April, May and Juneo In areas of MPLS VPN, Leased Lines, Video Conferences, Audio Conferencing solutions, PRI Lines, Internet Leased lines, IPLC and Global MPLS, International and domestic toll free numberso Performance Award for April, May and June, 2012 for Target Achievemento Top Position in Project Management for Quarter 1&4 in 1999 yearo Positive feedback from NSE-Infrastructure Head VP for setting up Mini-POP in Kochi and meeting an expectation with a repeat ordero Positive feedback from Kuoni -Head VP for Meeting his Assurance expectation with an repeat ordero An appreciation from HDFC for Best and speedy execution of Voice Projecto With a positive feedback from HCL-NSE project for covering GAP from feasibility to link deliverables

Key Result Areas: Spearheaded projects like All India Voice Deployment with companies related with Banking sectors, various BPO’s and giving of KIOKS to franchise in the Small Scale Industries sector Implemented proposed solution for customer Coordinated with sales & marketing team for implementation of the customers’ order related issues within stipulated time period Managed system update & project documents for management reviews & future projection Set-up projection for making final output and liquidating bottlenecks of internal set projection Coordinated with several departments for guaranteeing deliverables of various services within targeted date for high-value customerHighlights: Generated 5.67 Cr amount of revenue for solution implemented within stipulated time frame Recognized by top management & board of directors for providing ideas Led a team of 6 Technical Engineers & Few Channel Partners to meet customer expectation to score of satisfaction Bagged:o Q2, Award for executing Barclays Project for value 2.5 Crores.o Q1, 2005-06 award for “Best Team Excellence” Award for Eserve – Nesco Project for executing worth 6.5 Crores Projecto Q1, 2006-07 award for “Achievement par Excellence” Award for completing Transworks Project….worth 1.75 Croreso Certification and token for Best execution Project for Oberoi Projecto Token of appreciation on Project Management from Reliance Industries for worth 8.5 Crores within stipulated timeDistinction of being nominated:o For completing project and helped to recognize revenue worth 5 crores within 1 month of time periodo As High Valued customer Project Manager in Mumbai

Achievements• Received unanimously within 140 Employee of FA Department for ISO Lead Auditor Training.• Management has nominated for Single System check for RFS (Ready for Service) of sites for final Deliverables.

Roles and responsibilities• In charge of Project planning with standard tools and elucidating it to the respective department's for their role of action.• Accountable for the network and product design for the customer with network effective configuration and all application requirements of the customer within stipulated time frame.• Handling WAN Implementation - configuration of Routers & Roll out of Leased Lines, ISDN lines & wireless connectivity for both ISP as well as VSAT services.• Commissioning of Customer WAN / LAN Networks, which include VSAT, Leased Lines and ISDN connectivity.• Responsible for certifying the task to be completed by the Network Operation team for related services in terms of Bandwidth allocation and other network services of the project.Achievements• Single point of contact with Customer for the entire network related activities throughout the country.• During my tenure, received “Appreciation Letters” from the one of the prestige's client L&T Cement, Zydus Cadila, HIKAL Ltd. & Wyeth Lederle for “Proper Project Management”.

Roles and responsibilities• Administering total management, maintenance and repair within an assigned product specialization or territories to assure continuity and growth of customer operations.• Accountable for implementing the networks as per customer requirements, provision of genuine details for equipment installation, follow up with the work progress, selection of appropriate design for the Networking equipment (right from designing to implementation and testing of the same).Achievements• Recipient of an “Appreciation Letter for Managing the TIS Project of UTI ATM Centers” from the UTI Head office and various letters from the UTI branches for excellent performances and maintaining quality.• Recognized for “Outstanding Initiative and Commitment to Support NCR-UTI Bank for First Total Implementation Services (TIS) Project” at Hyderabad sites.• Received “Best Customer Support Engineer All Over India Award” for year 1998.