Shailesh Kumar Ganesan
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Shailesh Kumar Ganesan Email & Phone Number

Global CRM Support | Incident Management | Service Delivery | Knowledge Management at Eurofins IT Delivery Center
Location: Bengaluru, Karnataka, India 4 work roles 1 school
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Current company
Eurofins IT Delivery Center
Role
Global CRM Support | Incident Management | Service Delivery | Knowledge Management
Location
Bengaluru, Karnataka, India
Company size
891 employees

Who is Shailesh Kumar Ganesan? Overview

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Shailesh Kumar Ganesan is listed as Global CRM Support | Incident Management | Service Delivery | Knowledge Management at Eurofins IT Delivery Center, a company with 891 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Shailesh Kumar Ganesan.

Shailesh Kumar Ganesan previously worked as Assistant Manager at Eurofins It Delivery Center and Lead Product Support Specialist at Eurofins It Delivery Center. Shailesh Kumar Ganesan holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Srm University.

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Eurofins IT Delivery Center

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Profile bio

About Shailesh Kumar Ganesan

A Global Product Support Engineer accredited with a blend of technology & people management capabilities acquired over 10+ years of experience in Steering Application Support, Service desk management, Process Transition, Incident management, and implementing knowledge base practices across multiple platforms.Possess a precise combination of technical instinct & project management with proven dexterity in executing the strategic business plan.

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Shailesh Kumar Ganesan's current company

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Eurofins IT Delivery Center
Eurofins It Delivery Center
Global CRM Support | Incident Management | Service Delivery | Knowledge Management
bangalore, karnataka, india
Website
eurofins.in
Employees
891
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4 roles · 15 years

Shailesh Kumar Ganesan work experience

A career timeline built from the work history available for this profile.

Principle Product Sustenance Engineer

Eurofins It Solutions India Pvt. Ltd

Bengaluru, Karnataka, India

  • Global Product Support - Examined application performance and ensured its maximum availability & reliability; troubleshot application, system, analyzed log/data and performed Root Cause Analysis (RCAs) to provide.
  • Data Management - Product owner for CRM accounts and customer data by organizing the data and importing in CRM or updating data in bulk.
  • ITIL Framework - Accountable for 99.99% availability of services following ITIL practices in Incident Management, Change Management & Problem Management, and Process Excellence.
  • Escalation Management - Effectively reduced 50% of escalation in a year by process improvement and establish strong customer relations.
Apr 2014 - May 2023

Software Engineer

Hcl Technologies

Bengaluru, Karnataka, India

  • Responsible for authoring functional design requirements, making system configuration changes, managing and testing, and validating those solutions to meet requirements.
  • Experience in rolling out case management under the service module. Performed end-to-end configurations and supporting end users in resolving the functional queries and issues.
2011 - 2013 ~2 yrs
Team & coworkers

Colleagues at Eurofins IT Delivery Center

Other employees you can reach at eurofins.in. View company contacts for 891 employees →

JP Jyoti Prakash Pati Jyoti Prakash Pati Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → SC Sowmya Chidanand Sowmya Chidanand Colleague at Eurofins It Delivery Center Hamburg, Hamburg, Germany, Germany View → SS Sunitha Singh Sunitha Singh Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → SS Susmitha S Susmitha S Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → JV Jothi Venkatesan Jothi Venkatesan Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → AG Aravind Gundurao Aravind Gundurao Colleague at Eurofins It Delivery Center Karnataka, India, India View → SD Shrikant Desai Shrikant Desai Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → PV Pandit Vaddi Pandit Vaddi Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → SM Sneha Manjunath Sneha Manjunath Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View → PK Praveen Khemkar Praveen Khemkar Colleague at Eurofins It Delivery Center Bengaluru, Karnataka, India, India View →
1 education record

Shailesh Kumar Ganesan education

FAQ

Frequently asked questions about Shailesh Kumar Ganesan

Quick answers generated from the profile data available on this page.

What company does Shailesh Kumar Ganesan work for?

Shailesh Kumar Ganesan works for Eurofins IT Delivery Center.

What is Shailesh Kumar Ganesan's role at Eurofins IT Delivery Center?

Shailesh Kumar Ganesan is listed as Global CRM Support | Incident Management | Service Delivery | Knowledge Management at Eurofins IT Delivery Center.

Where is Shailesh Kumar Ganesan based?

Shailesh Kumar Ganesan is based in Bengaluru, Karnataka, India while working with Eurofins IT Delivery Center.

What companies has Shailesh Kumar Ganesan worked for?

Shailesh Kumar Ganesan has worked for Eurofins It Delivery Center, Eurofins It Solutions India Pvt. Ltd, and Hcl Technologies.

Who are Shailesh Kumar Ganesan's colleagues at Eurofins IT Delivery Center?

Shailesh Kumar Ganesan's colleagues at Eurofins IT Delivery Center include Jyoti Prakash Pati, Sowmya Chidanand, Sunitha Singh, Susmitha S, and Jothi Venkatesan.

How can I contact Shailesh Kumar Ganesan?

You can use AeroLeads to view verified contact signals for Shailesh Kumar Ganesan at Eurofins IT Delivery Center, including work email, phone, and LinkedIn data when available.

What schools did Shailesh Kumar Ganesan attend?

Shailesh Kumar Ganesan holds Bachelor Of Technology - Btech, Electrical And Electronics Engineering from Srm University.

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