• Worked as IT Support Service & Sourcing Specialist• Service coordination, review, monitoring for all locally deployed IT services.• Act as the coordinator for an IT Service between Demand (Line Of Business) and Supply (IT). • Prepare IT budget & forecast for Applications development, AMC.• Understanding of the business processes and procedures related to the specific IT Service(s).• Provide a consistent interface to ALIL Line Of Business for all IT service related issues• Negotiations with developers for new applications development. Follow up.• For implementation of activities related to a specific IT Service, local applications. Ensuring the IT services are as per requirement.• Establishment of a Service support for applications from developers.• Liaison with Line Of Business & Developers for new application development.• Ensuring new IT services go live to production and handover document with Corporate IT. • Preparing IT Budget, Forecasting for multiple components including Applications development cost, licence, maintenance cost, Capex.• Follow up for IT Service related problems. • Service review with developers & Line Of Business, ensure the service.• Ensure proper delivery in terms of each service obtained.• Monitoring the new development applications hrs. within budget.• To have a role in the realisation projects of new applications.• Focus on continual IT service improvements.• Developer Service providers review, Coordination and Contracts negotiations.• IT Procurement and vendor negotiations.• Preparing monthly IT Provision and keeping track on it.• Worked as Service Manager for 89 local applications

ERP- Movex functional support for Manufacturing, Procurement andLogistics modules.➢ End user training and support while implementation of Procurementmodule.➢ Managed Consultation with department heads & end users on businessrequirements, functional requirements in ERP-Movex.➢ Flow charts along with generation of Query/report in SQL/400, MS Query

Worked for Alfa Laval as, Sr ERP- Movex functional support for Manufacturing, Procurement andLogistics modules.➢ End user training and support while implementation of Procurementmodule.➢ Managed Consultation with department heads & end users on businessrequirements, functional requirements in ERP-Movex.➢ Flow charts along with generation of Query/report in SQL/400,

Worked for Alfa Laval as,ERP- Movex functional support for Manufacturing, Procurement andLogistics modules.➢ End user training and support while implementation of Procurementmodule.➢ Managed Consultation with department heads & end users on businessrequirements, functional requirements in ERP-Movex.➢ Flow charts along with generation of Query/report in SQL/400,