Responsibility to handle cloud related activities like Azure IAAS, AWS infra, vmware, windows and linux vm etc..

Handling Active Directory, Domain controller, DHCP Server, Windows server 2003 & 2008, and Backup related activities.Working on Citrix Client and Symantec Encryption.Maintaining and updating McAfee Antivirus software and Microsoft Windows Security and MS office Patches; A Network consisting of 12 servers on Windows 2008 and 2012 platform, 1000 Nodes of Dell/HP Desktops/Laptops and more than 1200 users in this organization.Roles and Responsibilities: Having good knowledge about DNS, DHCP, WDS, WSUS technology.Giving user end support and resolving issues related to Citrix-xen Application.Deployed and imaged both new and used PC’s via Windows Deployment Services.Resolving login related issues for VPN Check Point Connectra, soft and hard token. Managing and Maintaining Data Backup and restoration related day to day activities on Database Server through Symantec Backup Exec 2014.Members of the IT operations team located in JLT Mumbai Office, which provides in House; to end users.Resolving issues within SLA and closing tickets on time without any escalation, which are logging by the users through Remedy Application.Perform server troubleshooting during service failure scenarios and participate in detailed investigations to determine root cause and corrective actionIdentify system requirements, access permissions, printer services, application installation, managing group polices and monitor system performance.Administration of Windows 2008 & 2012 Servers; Creation, Deletion and Managing User Accounts through Active Directory

Working with Technical Support Group for Windows Domain.Managing and maintains Active Directory Objects (basic).Installation & Configuration of Windows server 2003 & 2008.Maintaining & Troubleshooting Basic Network Related ProblemProvide technical Remote support more than 500 Users.Maintains file and folder security on common Data Server.Remotely Managing Servers in all over India Create user and reset password in Active Directory.Monitoring solar winds for network and Tivoli for server alerts.Provide the application support to all over India at Shoppers stops, Hyper CITY, Cross Word Provide the Remote support to POS, Desktop, server .Installing, Managing and Troubleshooting of various Standard Antivirus like Trend micro, office scan, Avast and many more.Installing, Configuring, Managing and Troubleshooting of Local printer (HP4345, HP desk jet)Providing the Technical Support on Off Site Location. to all over IndiaTaking Backup on Iomega device with Backup Assist utility.Applications:-MS–Office 2003,2007,2010,Opeoffice, Iseries navigator Multi Vendor ManagementTo log call and co-ordinate with vendors. Maintaining vendor contacts and details

Working with Technical Support Group for Windows Domain.Installation & configuration of Active Directory.Installation & configuration DNS Installation & configuration DHCP Server Installation & configuration of WSUS ServerInstallation & configuration Network PrinterPerforming Daily, Weekly & full backup of servers.Resolving Backup problems - Antivirus problems.User accounts creation, deletion and security management.Devising and implementing a Backup strategy and carry out restore procedures.In addition, taking Backup through NTBACKUP Application.Installation & Trouble shooting of Windows 98 and Windows XP operating system.Maintain and manage JDA WinDSS (Windows Distribution Store System) POS (Point of Sale). Installation, configuration & troubleshooting POS machines.Installation and configuration of HP Jet Direct Print Servers for Network printing.Multi Vendor ManagementTo log call and co-ordinate with vendors. Maintaining vendor contacts and details.

Job Profile :Maintaining about 100 computers (on each site) on a Network with Novell Server.To take daily backup of Novell Server.Desktop Support(Installation Hardware, Software & Troubleshooting)Network Level SupportLevel 1 support for Hp Proliant Server’sInstallation Of Symantec Antivirus Manager & Client’sInstallation Of various patches(Os, Application & Antivirus)Level 1 support for Dotmatrix printer’sAttending the calls on sites regarding software as well as hardware.To give Engineer Technical Support on telephonic whenever they require on site.