• Ownership and end-to-end Development and Support of Cloud Tiering Application Product - EMC Cloud Tiering Appliance (CTA), leading a team of 15+ professionals. • Spearheaded managerial activities for the projects, encompassing planning, design, budgeting, risk management, defect management and escalation management • Chaired Product Roadmap discussions with the other stakeholders, covering Product Management and Global Support.

• Level 3 Engineering support for Midrange EMC storage products (VNX/2, VNXe/2) • Work on DU/DL issues to provide immediate recovery for Customer • Report bugs and follow up with Dev team to improve product stability• Lead collaboration efforts with cross functional teams • Mentor new team members

Steered the Performance Escalation team to respond and resolve the issues faced by the customers expediently.• Reproduced and described the issues / problems reported by the customers to the in-house teams and formulated technical action plans for analyzing and resolving problems further.• Implemented performance stats dashboard to make triage efficient and recognize the areas of process improvement • Primarily focused for handling escalations end to end and participated in customer escalation calls along with other stake holders• Led technical trainings for support and services team to enhance technical knowledge for faster resolutions.• Driven discussions with Product & Engineering team for product improvements, bugs & new features

Worked in the Performance characterization and analysis of EMC’s VNXe product line • Performed Root Cause analysis of performance bottleneck for various application workloads• Executed SPECsfs2008 for NFS & CIFS for competitive analysis and publishing• Streamlined Lab processes, which resulted in the improvement of the team efficiency by 15%• Developed rules of thumb for VNXe to facilitate Sales and Customer support teams

Layed out the network infrastructure diagrams of Juniper sites Configured and manage Juniper routers and firewalls

Designed user test cases for Error tolerant search, Fuzzy search and duplicate check. Further, reported and fixed bugs found using the bug tracking software in ABAP language.

As Consultant, conducted the User Acceptance Training for 50+ MM and SRM module users, managed administration of roles and authorization of 1000+ users and developed MIS reports which assisted in decision making for senior executives.