Shailesh Das Email & Phone Number

Vadodara, GJ, IN

Vadodara, Gujarat, India

Responsibilities and Achievements:IT Operations Management (ITOM)Service Mapping and CMDB Deployment: Orchestrated automated IT processes and workflows through scheduled discovery, identifying and mapping IT assets and dependencies. Regular scheduled VLAN scanning for comprehensive network visibility. Utilized JEA for secure local admin access, enhancing.

Vadodara, Gujarat, India

 Service Operations -Voice and Mobility, AMDB and CMDB Infrastructure Services Operations for BIS { Aerospace (BA) & Transportation(BT)} 412 sites across the Globe EUC Asset ( Hardware and Software management ) Lifecycle Management Voice and Mobility Solutions through Global Contract with Vodafone, AT&T, Verizon, Rogers etc. Managing Delivery through.

Pune, Maharashtra

• Supporting Operating countries of Vodafone Group in Europe( Spain, Greece, Germany, UK, Ireland, Portugal) Accountable for managing multiple Delivery including 1st and 2nd Level Support of Applications  Managed.
• Applications supported – CRM (Clarify, Genesys IPT 8.1, Weblogic, UNICA,etc) Billing 9 ICCS), SMC Operations. VF Ireland, 22 FTE’s, Saving Approx € 1.3 millionES - Applications Operations, VF –Spain, 130 FTE’s, Saving.
• Provide 24x7 monitoring availability of IT infrastructure (Server, Databases, Network etc).
• Manage alarm event consoles on monitoring environment. Scope: All VT-IS operated data centers
• Support Windows- 24X7,Monitoring tools- HP OV Suites of Tools, Scheduling Tools- Ctrl M, Ticketing tools- Remedy 7.6, 7.1 & 5

Mysuru, Karnataka

 Manage service through Centralized Toll-free Tech Support Center and Service Delivery Team reaching out to the customer base of 10,000, through a network of 90 partner and 2500 engineer  Incorporating and applying ITIL (V3) best practices, process and policies framework  Support 24x7, mission critical IT Infrastructure of 600,000 asset’s, for corporate.

Ahmedabad, Gujarat, India

  Key Result Area were Primarily Fulfillment ( Scope of Responsibility), Assurance of Service, Billing and Collections besides Operations covering the whole Gambit of After Sales Services  Monitoring and ensuring Service delivery within internal / external SLA,  Ensuring Employee satisfaction of teams.  Organization planning to support business.

Pune, Maharashtra

 Developed and launched 18 Customer Centres in stipulated time. Achieved Operations KPI’s like turn around time,  Successfully implemented the in-house web based software FSIS and processes for Inventory management and purchase etc. Implemented and created Inventory management & procedure

Ahmedabad, Gujarat

 Engineer,Senior Engineer, Work Group Coordinator, District Technical Manager, Customer Service Manager. Have Operated and Managed Services from and for Gujarat, MP, Chhatisgarh, Mumbai Deliver and Maintain Customer Satisfaction & Relationship Management Facilitate smooth Business Process Outsourcing transition by selecting and Developing Service.

Bachelor Of Technology - Btech, Telecommunications, 6.0

Diploma, Electrical, Electronics And Communications Engineering, 6.0