Results-driven Technical Support Engineer with over 9 years of experience in delivering exceptional technical assistance and resolving complex issues. Proven success in leading and mentoring technical support teams, improving customer satisfaction, and driving operational efficiency through SLA compliance and remote diagnostics. Adept at managing escalation processes, implementing ITIL best practices, and improving KPIs such as first-contact resolution (FCR) and average response times (ART). Skilled in cross-functional collaboration, root cause analysis, and service desk software tools. Seeking to leverage my expertise and leadership to contribute to a dynamic organization as a Technical Support Manager.
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Senior Technical Support EngineerVodafone
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Ui/Ux DesignerFreelancer.Com Dec 2023 - PresentA motivated and passionate Junior UI/UX Designer with foundational experience in user research, wireframing, prototyping, and interface design. Skilled in creating user-centered designs that solve real-world problems, while delivering a seamless and aesthetically pleasing experience across web and mobile platforms. Comfortable working in a collaborative team environment, taking feedback, and iterating on designs based on user testing and stakeholder input. Proficient in tools like Figma, Adobe XD, AI and Photo shop and eager to learn new design trends and methodologies. Seeking to contribute fresh ideas and grow in a dynamic, design-focused team. -
Senior Technical Support EngineerVodafone Jul 2020 - Dec 2023Cairo, Egypt
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Senior Technical Support SpecialistCareem Nov 2017 - May 2020Cairo, Egypt -
Technical Support ProfessionalOrange Business Services Jan 2015 - Jul 2017Cairo, Egypt -
TraineeArab Academy For Science, Technology And Maritime Transport Aug 2014 - Sep 2014AlexandriaComputer networks and Data center
Shaimaa Asar Education Details
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Computer Science
Frequently Asked Questions about Shaimaa Asar
What company does Shaimaa Asar work for?
Shaimaa Asar works for Vodafone
What is Shaimaa Asar's role at the current company?
Shaimaa Asar's current role is Senior Technical Support Engineer.
What schools did Shaimaa Asar attend?
Shaimaa Asar attended Arab Academy For Science, Technology And Maritime Transport.
Who are Shaimaa Asar's colleagues?
Shaimaa Asar's colleagues are Matt Simcox, Tom Cosgrave, Marc Wloch, Germán Cubero, Emine Cansu Hacıahmetoğlu Leylek, Dan Petrescu, Mohamed Luxor.
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Shaimaa Khaled Asar
Data Governance Specialist | Driving Data Quality, Security & Compliance | Alexbank - Intesa Sanpaolo GroupEgypt -
Shaimaa Asar
Giza
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