Shaimaa Faik Email & Phone Number

Lancaster, Gb

Cairo, Egypt

Egypt

Egypt

• Keeps management informed by reviewing and analyzing special reports; summarizing information.• Worked with Project Manager to develop , drive , and implement Project goals• Track project accomplishments • Monitoring work progress • Track orders and confirm system lead times, delivery dates, and costs.• Create work confirmation ( Invoices) , PR ( purchase requisitions)• Assist the Project manager in supervising the work of team members and tracking overall work progress. • Complete understanding of Tenders with respect to scope of work.• Handling all bid analysis to determine the scope of work and required contents of estimate technical data, equipment's requirements, material lists and indirect cost requirement.• Create technical and material submitting to clients.• Contribute to the team efforts by accomplishing related results as needed.• Keep up to date with developments in training by reading relevant journals.• Research new technologies and methodologies in workplace learning and present this research.• Evaluate individual and organizational development needs.• Team regular assessments.• Compiling and presenting information.• Ensuring employees receive statutory required training.

Egypt

• Worked with Project Manager to develop , drive , and implement Project goals• Track project accomplishments • Monitoring work progress • Preparing daily, Weekly and Monthly reports • Reviews planned orders, creates requisitions for purchased items, and manages approval process • Track orders and confirm system lead times, delivery dates, and costs.• Create work confirmation ( Invoices) , PR ( purchase requisitions)• Researched vendors for pricing, equipment availability and staffing. • Maintained all Project records soft and hard copies. • Interpreted specifications, job orders, company policy, and procedures for workers. • Assist the Project manager in supervising the work of team members and tracking overall work progress. • Defined clear targets and objectives and communicated them to other team members. • Monitored timelines and flagged potential issues to be addressed properly. • Prepared task list for each team member and kept track of their assignments • Selected team members, delegated tasks and monitored their progress. • Interpreted specifications, job orders, company policy, and procedures for workers. • Communicated between customers and internal members regarding project details, including budget, estimates and timeline.

Egypt

Creates 2D & 3D Modeling and Simulation

Cairo Governorate, Egypt

Liaise with managers to determine training needs and schedule training sessions• Design and deliver effective training programs• Conduct workshops, individual training sessions etc.• Prepare educational material such as module summaries, videos etc.• Support and mentor new employees• Conduct evaluations to identify areas of improvement• Monitor employee performance and response to training• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals•Direct structured learning experiences and monitor their quality results•Acclimate new hires to the business and conduct orientation sessions•Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior•Periodically evaluate ongoing programs to ensure that they reflect any changes

Cairo Governorate, Egypt

•Met and surpassed daily productivity goals.•Exceeded customer service expectations for positive results•Maintained accurate, current knowledge of new advertising campaigns to implement changes and knowledge base.

Cairo Governorate, Egypt

•Manage large amounts of inbound and outbound calls in a timely manner•Identify and assess customers’ needs to achieve satisfaction•Provide accurate, valid and complete information by using the right methods/tools•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution•Follow communication “scripts” when handling different topics

6Th Of October - Egypt

• Manage large amounts of inbound and outbound calls in a timely manner• Generate sales leads• Identify and assess customers’ needs to achieve satisfaction• Provide accurate, valid and complete information by using the right methods/tools• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts.• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers• Identifying and assessing customers’ needs to achieve satisfaction• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Meet personal/team qualitative and quantitative targets• Coaching & Delegations

Cairo Governorate, Egypt

Drawing parts, and creating videos using Inventor 2013

Cairo Governorate, Egypt

Drawing Parts using Inventor 2012, Research and Development

Cairo Governorate, Egypt

Destructive and Non-Destructive tests, types of detection on welding.

Cairo Governorate, Egypt

Technical Department - TraineeDrawing parts using Inventor

Bachelor Of Engineering - Be, Mechanical Engineering, B

Bachelor Of Engineering - Be, Mechanical Engineering, B

National