Service Owner
Current
Jan 2024 - Present
AeroLeads people directory · profile
Shaimaa Moussa Email & Phone Number
Helping Organization to enhance the overall Customer Experience
at
Orange Business
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Helping Organization to enhance the overall Customer Experience
Location
Cairo, Egypt
Who is Shaimaa Moussa? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shaimaa Moussa is listed as Helping Organization to enhance the overall Customer Experience at Orange Business, based in Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Shaimaa Moussa.
Shaimaa Moussa previously worked as Service Owner at Orange Business and Workflow Manager at Dell. Shaimaa Moussa holds Master Of Business Administration - Mba, Business Administration And Management, General, A from Eslsca University.
Company email context
Email format at Orange Business
This section adds company-level context without repeating Shaimaa Moussa's masked contact details.
Orange Business
Review company-level records connected to Shaimaa Moussa before choosing the right outreach path.
Profile bio
About Shaimaa Moussa
Shaimaa Moussa is a Helping Organization to enhance the overall Customer Experience at Orange Business. She is proficient in French and English.
Current workplace
Shaimaa Moussa's current company
Company context helps verify the profile and gives searchers a useful next step.
4 roles
Shaimaa Moussa work experience
A career timeline built from the work history available for this profile.
Workflow Manager
-Oversees workflow and call queues; assist with open case management, field escalations and Service Level Agreement attainment-Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures. -Liaison with peers across product between SSC, Field, Customer Support Technicians and Customer Escalation Manager.-Facilitates the group to work in a team environment and leverages top technical talent to share/transfer knowledge. -Delegated to handle the Manager on Duty over Weekends.-Subject Matter Expert where I am responsible for the new hires onboarding and mentoring.
Apr 2015 - Feb 2024
Advanced Services Representative
-Part of the CRU (customer Replacement Unit) Team -the first line technical for handling single failures for customers (troubleshooting)-Part of the Time and Materials team, verify customer entitlement, quoting customers (seeking support)-Subject Matter Expert for the team
Jun 2012 - Mar 2015
Global Customer Support Representative -Acting Shiftlead
-Handling customer requests and directing service requests -Responsible for New Hires onboarding -Subject Matter Expert-Quality auditing for the representatives
Nov 2009 - May 2012
2 education records
Shaimaa Moussa education
Master Of Business Administration - Mba, Business Administration And Management, General, A
Bachelor'S Degree, Microbiology And Immunology
FAQ
Frequently asked questions about Shaimaa Moussa
Quick answers generated from the profile data available on this page.
What company does Shaimaa Moussa work for?
Shaimaa Moussa works for Orange Business.
What is Shaimaa Moussa's role at Orange Business?
Shaimaa Moussa is listed as Helping Organization to enhance the overall Customer Experience at Orange Business.
Where is Shaimaa Moussa based?
Shaimaa Moussa is based in Cairo, Egypt while working with Orange Business.
What companies has Shaimaa Moussa worked for?
Shaimaa Moussa has worked for Orange Business, Dell, and Emc.
How can I contact Shaimaa Moussa?
You can use AeroLeads to view verified contact signals for Shaimaa Moussa at Orange Business, including work email, phone, and LinkedIn data when available.
What schools did Shaimaa Moussa attend?
Shaimaa Moussa holds Master Of Business Administration - Mba, Business Administration And Management, General, A from Eslsca University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Shaimaa Moussa you were looking for.
View similar profiles
