Shaimaa Ragab Email and Phone Number

1 -Grading & Clustering: & Organization Chart: 2- Salary Structure: 3- Recruitment: - Review the Manning guide on monthly basis.- Discuss with the management and Department Head regarding increasing the Manpower employees required and plan it on the months of the year. - Set recruitment disciplines & set the proper JDs for the vacant positions, screen, and shortlist and evaluate applicants' CVs - Planning a recruitment metrics for the personnel cycle ensuring the… Show more 1 -Grading & Clustering: & Organization Chart: 2- Salary Structure: 3- Recruitment: - Review the Manning guide on monthly basis.- Discuss with the management and Department Head regarding increasing the Manpower employees required and plan it on the months of the year. - Set recruitment disciplines & set the proper JDs for the vacant positions, screen, and shortlist and evaluate applicants' CVs - Planning a recruitment metrics for the personnel cycle ensuring the selected candidate is on board - Developed a familiarization program for the recruited employees, ensuring the comfortable technical & culture set up, smoothing the career start by delivering New Joiner’s Manual to all joined candidates upon their resumption dates. 4- Training & Development: - Start up an Internal Training professional programs. - Ensure the training materials are suitable for the training requirements. - Evaluate the training results compared to the training needs as the Appraisal outcomes, yearly. 5- Personnel & Admin - Make sure all the labor law clauses are applied correctly within the organization. - Revise contracts and legal aspects of employees In/out processes. 6- Organizational Behavior and Culture Trends - Rate & Evaluate culture trends - Direct employees towards standards and set a proper cultural enhancement schemes 7- Employee Relations Manage investigations, disciplinary and grievance matters in conjunction with the Legal Manager. Provide advice and guidance on individual employee relations cases, ensuring that these are well managed and meet the requirements of the Board’s policies, best practice and employment legislation. 8- Performance Management Develop and implement a Performance Appraisal System, develop Performance Management Profiles & Handbook, Balanced Score Card, APIs for each standard post in the company. Show less

• Help drive and develop new and existing business for the hotel• Closes the best opportunities for the hotel based on market conditions and hotel needs.• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.• Supporting the team in all market segments• To ensure sales and marketing activities are implemented to maximize sales and to assist in the effective management of existing accounts• to identify and develop new business… Show more • Help drive and develop new and existing business for the hotel• Closes the best opportunities for the hotel based on market conditions and hotel needs.• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.• Supporting the team in all market segments• To ensure sales and marketing activities are implemented to maximize sales and to assist in the effective management of existing accounts• to identify and develop new business opportunities• To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity • To implement & executes all sales objectives and action plans to reach and exceed targets set • To formulate the offer letters and yearly contracts and any other required business correspondence • To ensure that the response to any business request is actioned within 24 hours • To provide feedback to the Director of Sales & Marketing / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas. • To disseminate sales related information to other departments as appropriate• To perform all duties and responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve overall objectives• To attend departmental & communication meeting as requested • To maintain an up to date account & contact database and details in property management system. Show less

• Checking the price, rate structure, rate sequence, price point, channel strategy, room type strategy• Daily review with reservation team including pervious nights occupancy, market mix, sales successes, call conversions, current promotion, other opportunities and challenge.• Enhanced selling by insure and check the hotel information with reservation team• Forecast all the one shot groups (definite –Tentative) on monthly basis • Organize the groups (availability-payment) with… Show more • Checking the price, rate structure, rate sequence, price point, channel strategy, room type strategy• Daily review with reservation team including pervious nights occupancy, market mix, sales successes, call conversions, current promotion, other opportunities and challenge.• Enhanced selling by insure and check the hotel information with reservation team• Forecast all the one shot groups (definite –Tentative) on monthly basis • Organize the groups (availability-payment) with sales team• Update the hotel availability on System Reservation Online (GDS-TPI-Internet-CRO)• Checking on daily basis the ADR, OCC, MPI, ARI and RGI in compare with the competitive hotels• Supervises and participates in the activities of the reservation staff engaged in receiving , processing and confirming room reservations• Supervises Reservation staff to ensure accurate status of room availability• Ensure that all reservations are entered correctly into the system• Ensure that all the VIPs, Regular loyal guests receive priority in bookings• Ensure all group reservation & operations are handled properly• Co-ordinate with Credit Manager regarding the accounts• Ensure Monthly/Weekly reports are prepared• Ensure that all new seasonally contracts are entered into the system• Ensure that all new blocks are entered to the system• Ensure that the segment forecast prepared every three months• Advise the Front Office Manager or delegate of any occupancy status change• Establishes clear communication lines with Sales Offices concerning group requirements, room lists, arrival details and all pertinent information regarding group business.• Co-ordinate with all Front Office sections and other departments• To ensure that the Sales Office is aware of room availability and rooms status on daily basis , weekly and monthly basis.• Daily training to Reservation team Show less

• Responsible for gathering the field operation and check/ review the response answers then provide the analysis department the most important notices in order to support decision.• Managing and development the team in high volume, high assure customer-oriented environment.• Develop and implement working procedure to ensure the effective and efficient operation of researcher team• Handle escalated the response case face to face and closes to the response satisfaction• Analysis… Show more • Responsible for gathering the field operation and check/ review the response answers then provide the analysis department the most important notices in order to support decision.• Managing and development the team in high volume, high assure customer-oriented environment.• Develop and implement working procedure to ensure the effective and efficient operation of researcher team• Handle escalated the response case face to face and closes to the response satisfaction• Analysis the daily quota and researcher performance• Reporting to the head office about the response operation short and long term Show less