Working for more than 11 years as a freelance translator for many international and local translation and subtitling agencies providing translation, proofreading, subtitling, transcribing and editing services to the clients where needed. Involved in converting documents from one language into another and ensuring that the finished converted document relay the intended message as clearly as possible.Working for more than 11 years individually on freelancing websites such as Freelancer.com… Show more Working for more than 11 years as a freelance translator for many international and local translation and subtitling agencies providing translation, proofreading, subtitling, transcribing and editing services to the clients where needed. Involved in converting documents from one language into another and ensuring that the finished converted document relay the intended message as clearly as possible.Working for more than 11 years individually on freelancing websites such as Freelancer.com, Upwork, PPH, Translator Cafe and Proz.com. Show less

Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures.Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan.Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and… Show more Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures.Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan.Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and offers.Prepare the Manpower Plan with the HR Manager.Coordinate for the hiring process with the HR Manager such as posting the hiring Ads on the online recruiting sites (American chamber and Arab Rec), make the CV’s screening and the phone interviews, schedule for the interviews appointments and conduct computer test & the first interview for the applicants.Prepare the new employees contracts.Maintain the employees files organized and updated.Maintain all the HR department files such as ( Training file, Business Trips and Visas file, Employees grievances file, Employees disciplinary and penalties file, Services file,…….)Prepared and organized to be ready for any upcoming Audit.Prepare the monthly HR report to send it to the HR Manger.Prepare for the employees Business trips by contacting our travel agency to book the flights, and make the hotel booking, and also prepare the BT applications to be filled and signed by the employee and his manager.Handling the Visa issuing process. Assist in preparing for the company parties, celebrations and conferences.Responsible of the security team, services team which includes (Cleaners, Buffet Office Boys, Cookers), and the company buses.Responsible of the employee’s bank account.Responsible of the medical insurance. Show less

Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures.Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan.Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and… Show more Work closely with the HR Manager to develop, recommend, and implement HR policies and procedures.Prepare employees yearly appraisal and distribute it to all the departments managers and collect it after it is filled up to insert the records in our database and to start preparing for the yearly TNA as per the managers recommends for their teams development plan.Prepare the yearly training calendar by contacting the training institutes to provide us with their training calendar and offers.Coordinate for the hiring process with the HR Manager such as posting the hiring Ads on the online recruiting sites (American chamber and Arab Rec), make the CV’s screening and the phone interviews, schedule for the interviews appointments and conduct computer test for the applicants.Prepare the new employees contracts.Maintain the employees files organized and updated.Maintain all the HR department files such as ( Training file, Business Trips and Visas file, Employees grievances file, Employees disciplinary and penalties file, Services file,…….)Prepared and organized to be ready for any upcoming Audit.Prepare the monthly HR report which include (Recruitment, Probationary Performance Review, Training and knowledge gain, Attrition, Leaves, Employees movement, Employees grievances, disciplinary actions, Workforce diversity profile, Employees cost, and Departments headcount) to send it to the Group HR Manger.Prepare for the employees Business trips by contacting our travel agency to book the flights, and make the hotel booking, and also prepare the BT applications to be filled and signed by the employee and his manager.Handling the Visa issuing process. Assist in preparing for the company parties, celebrations and conferences. Show less

Respond promptly to all incoming calls, assessing the caller’s need and refer them to appropriate department.Verify all company telephone bills ensuring that all personal calls are identified within a week of receipt.Manage all conference room bookings and keep the booking chart updated at all time, ensuring there are no conflicts in meetings / requirements.Meet visitors and direct them to the appropriate employee ensuring that the visitor name, company and reason for visit are… Show more Respond promptly to all incoming calls, assessing the caller’s need and refer them to appropriate department.Verify all company telephone bills ensuring that all personal calls are identified within a week of receipt.Manage all conference room bookings and keep the booking chart updated at all time, ensuring there are no conflicts in meetings / requirements.Meet visitors and direct them to the appropriate employee ensuring that the visitor name, company and reason for visit are communicated to the employee correctly.Translation of documents from Arabic to English and vise versa based on the need.Collect and prepare all documents for courier, distribute incoming courier promptly and appropriately; verify for correctness of all courier bills with departments and forward for approval.Execute additional administrative / HR activities as and when required.Assist the HR Manager in the hiring process such as making the CV’s screening and the phone interviews, schedule for the interviews appointments and conduct computer test for the applicants.Assist the HR department in some areas like maintaining the employees’ files and records.Receiving the leaves and overtime applications from the employees and file it and prepare monthly report for the leaves and the overtime. Show less

Responsible for sending weekly reports with the ADSL Retention & Complaint Team results and progress to the ADSL team manager.Responsible for sending weekly reports with the customers’ retention rate and complaints rate to the ADSL team manager.Responsible for giving the approval on the offers given to the customers to convince them to continue using Vodafone ADSL service.Handling the customers’ hard calls if the customer refused to continue the call with the team… Show more Responsible for sending weekly reports with the ADSL Retention & Complaint Team results and progress to the ADSL team manager.Responsible for sending weekly reports with the customers’ retention rate and complaints rate to the ADSL team manager.Responsible for giving the approval on the offers given to the customers to convince them to continue using Vodafone ADSL service.Handling the customers’ hard calls if the customer refused to continue the call with the team agent.Attend the ADSL team meetings to discuss what we achieved and to discuss the future plan.Conduct orientation training for the new agents in the team. Show less

Responsible for answering the customers' incoming calls regarding their bills.Responsible for solving the customers bills problems and mistakes.Handling the customers' inquiries related to Vodafone ADSL service, prices and new offers.Responsible for scheduling with the customers for the ADSL service installation visit.

Contacting Vodafone customers to inform them with the new products and promotions offered by Vodafone.Contacting a specified category from Vodafone customers to take their opinion in some services before launching it.Answering any inquiry for the customer during the call.